Technical Support Agent

2 days ago

Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱360,000 - ₱420,000 per year

WE ARE HIRING

Position: Technical Support Agent

Work Address: MOA, Pasay

Work Setup: Hybrid (1–2x a month onsite)

Work Schedule: Night Shift (Starts at 9 PM)

Employment Type: Full-time

Job Summary:

  • We are looking for a Technical Support Agent who is passionate about helping customers and solving technical issues. This role involves providing first-level support for SaaS applications, troubleshooting technical problems, and delivering excellent service via email and phone. If you thrive in a fast-paced, customer-focused environment, we'd love to hear from you.

Key Responsibilities:

  • Provide timely and expert advice to customers
  • Act as the first level of support for technical issues and common tasks
  • Prioritize and respond to inquiries with speed and accuracy
  • Communicate effectively via written and verbal channels to resolve complex issues
  • Support Medallia's overall objectives
  • Perform ad hoc tasks related to technical support as assigned

Must-Have Qualifications:

  • Bachelor's degree
  • At least 1 year of experience in a customer-focused support environment
  • Experience providing support via email and phone
  • Experience troubleshooting SaaS applications
  • Working knowledge of JavaScript, HTML, and XML
  • Excellent communication skills

Nice-to-Have Qualifications:

  • Experience using Service Cloud

Benefits:

  • VL/SL credits
  • Certified Great Place to Work
  • Hybrid work setup
  • Company-provided equipment (Laptop/Desktop)
  • HMO coverage (up to 2 dependents)
  • Work-life balance
  • Telecommunication allowance (for Team Leaders and up)
  • Competitive salary package
  • Quarterly performance-based bonuses

Apply now or share this opportunity with someone you know

To interested Applicants, kindly send your updated CV to:

Email Format: Job Application for [Role/Position] - [Expected Salary]

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Application Question(s):

  • Do you have at least 1 year of experience in a customer-focused support environment?

  • Have you provided technical support via email and phone in a previous role? (If yes, please give a scenario where you practiced doing it)

  • Do you have experience troubleshooting SaaS applications? (If yes, please give a scenario where you practiced working with it)

  • Are you familiar with JavaScript, HTML, and XML? If yes, please describe your level of proficiency. (Beginner, Intermediate, or Advanced)
  • Have you used Service Cloud or similar CRM platforms? (If yes, please specify which ones.)
  • Can you describe a time when you resolved a complex technical issue for a customer?
  • How would you rate your written and verbal communication skills in English?
  • Years of experience in customer-focused support role:

Years of experience in providing support via phone and email:

Years of experience in troubleshooting SaaS applications:

Years of experience in JavaScript, HTML and XML:

Years of experience in Cloud Services:

  • Are you okay with the working arrangements for this role?

Education:

  • Bachelor's (Required)

Work Location: In person

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