
Technical Support Agent
2 days ago
WE ARE HIRING
Position: Technical Support Agent
Work Address: MOA, Pasay
Work Setup: Hybrid (1–2x a month onsite)
Work Schedule: Night Shift (Starts at 9 PM)
Employment Type: Full-time
Job Summary:
- We are looking for a Technical Support Agent who is passionate about helping customers and solving technical issues. This role involves providing first-level support for SaaS applications, troubleshooting technical problems, and delivering excellent service via email and phone. If you thrive in a fast-paced, customer-focused environment, we'd love to hear from you.
Key Responsibilities:
- Provide timely and expert advice to customers
- Act as the first level of support for technical issues and common tasks
- Prioritize and respond to inquiries with speed and accuracy
- Communicate effectively via written and verbal channels to resolve complex issues
- Support Medallia's overall objectives
- Perform ad hoc tasks related to technical support as assigned
Must-Have Qualifications:
- Bachelor's degree
- At least 1 year of experience in a customer-focused support environment
- Experience providing support via email and phone
- Experience troubleshooting SaaS applications
- Working knowledge of JavaScript, HTML, and XML
- Excellent communication skills
Nice-to-Have Qualifications:
- Experience using Service Cloud
Benefits:
- VL/SL credits
- Certified Great Place to Work
- Hybrid work setup
- Company-provided equipment (Laptop/Desktop)
- HMO coverage (up to 2 dependents)
- Work-life balance
- Telecommunication allowance (for Team Leaders and up)
- Competitive salary package
- Quarterly performance-based bonuses
Apply now or share this opportunity with someone you know
To interested Applicants, kindly send your updated CV to:
Email Format: Job Application for [Role/Position] - [Expected Salary]
Job Type: Full-time
Pay: Php30, Php35,000.00 per month
Application Question(s):
- Do you have at least 1 year of experience in a customer-focused support environment?
Have you provided technical support via email and phone in a previous role? (If yes, please give a scenario where you practiced doing it)
Do you have experience troubleshooting SaaS applications? (If yes, please give a scenario where you practiced working with it)
- Are you familiar with JavaScript, HTML, and XML? If yes, please describe your level of proficiency. (Beginner, Intermediate, or Advanced)
- Have you used Service Cloud or similar CRM platforms? (If yes, please specify which ones.)
- Can you describe a time when you resolved a complex technical issue for a customer?
- How would you rate your written and verbal communication skills in English?
- Years of experience in customer-focused support role:
Years of experience in providing support via phone and email:
Years of experience in troubleshooting SaaS applications:
Years of experience in JavaScript, HTML and XML:
Years of experience in Cloud Services:
- Are you okay with the working arrangements for this role?
Education:
- Bachelor's (Required)
Work Location: In person
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