Technical Support Agent

3 days ago

Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱360,000 - ₱420,000 per year

WE ARE HIRING

Position: Technical Support Agent

Work Address: MOA, Pasay

Work Setup: Hybrid (1–2x a month onsite)

Work Schedule: Night Shift (Starts at 9 PM)

Employment Type: Full-time

Job Summary:

  • We are looking for a Technical Support Agent who is passionate about helping customers and solving technical issues. This role involves providing first-level support for SaaS applications, troubleshooting technical problems, and delivering excellent service via email and phone. If you thrive in a fast-paced, customer-focused environment, we'd love to hear from you.

Key Responsibilities:

  • Provide timely and expert advice to customers
  • Act as the first level of support for technical issues and common tasks
  • Prioritize and respond to inquiries with speed and accuracy
  • Communicate effectively via written and verbal channels to resolve complex issues
  • Support Medallia's overall objectives
  • Perform ad hoc tasks related to technical support as assigned

Must-Have Qualifications:

  • Bachelor's degree
  • At least 1 year of experience in a customer-focused support environment
  • Experience providing support via email and phone
  • Experience troubleshooting SaaS applications
  • Working knowledge of JavaScript, HTML, and XML
  • Excellent communication skills

Nice-to-Have Qualifications:

  • Experience using Service Cloud

Benefits:

  • VL/SL credits
  • Certified Great Place to Work
  • Hybrid work setup
  • Company-provided equipment (Laptop/Desktop)
  • HMO coverage (up to 2 dependents)
  • Work-life balance
  • Telecommunication allowance (for Team Leaders and up)
  • Competitive salary package
  • Quarterly performance-based bonuses

Apply now or share this opportunity with someone you know

To interested Applicants, kindly send your updated CV to:

Email Format: Job Application for [Role/Position] - [Expected Salary]

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Application Question(s):

  • Do you have at least 1 year of experience in a customer-focused support environment?

  • Have you provided technical support via email and phone in a previous role? (If yes, please give a scenario where you practiced doing it)

  • Do you have experience troubleshooting SaaS applications? (If yes, please give a scenario where you practiced working with it)

  • Are you familiar with JavaScript, HTML, and XML? If yes, please describe your level of proficiency. (Beginner, Intermediate, or Advanced)
  • Have you used Service Cloud or similar CRM platforms? (If yes, please specify which ones.)
  • Can you describe a time when you resolved a complex technical issue for a customer?
  • How would you rate your written and verbal communication skills in English?
  • Years of experience in customer-focused support role:

Years of experience in providing support via phone and email:

Years of experience in troubleshooting SaaS applications:

Years of experience in JavaScript, HTML and XML:

Years of experience in Cloud Services:

  • Are you okay with the working arrangements for this role?

Education:

  • Bachelor's (Required)

Work Location: In person

  • Technical Support Agent

    5 days ago

    Pasay, National Capital Region, Philippines ACCPRO International Full time ₱150,000 - ₱250,000 per year

    QUALIFICATIONS:• Must have a Bachelor's Degree• Must have at least 1 year of experience in customer-focused, support environment• Must have experience in providing support via email and phone• Must have experience in troubleshooting SaaS applications• Must have experience with JavaScript, HTML, and XML• Must have excellent Communication Skills•...

  • Technical Support Agent

    5 days ago

    Pasay, National Capital Region, Philippines HR TechX Corp. Full time ₱80,000 - ₱120,000 per year

    Key Responsibilities:Delight customers by providing timely, expert adviceAct as the first level of support for questions, issues, and common tasksPrioritize cases and respond to inquiries with speed and precisionUse written and verbal communication to resolve complex, technical issuesCarry out ad hoc tasks or activities associated with the Technical Support...

  • Technical Support Agent

    5 days ago

    Pasay, National Capital Region, Philippines NYGC Services, Inc. Full time ₱104,000 - ₱130,878 per year

    Role : Technical Support AgentLocation : MOA, PasayWork Type : Hybrid Setup (1x-2x a month RTO)Work Shift : NightJob Description:Associate Degree Holder or Bachelor's Degree Holder (Please note that we cannot process high school and college undergraduates for this role)Minimum 1-3 years of experience in a customer-focused, support environmentHas experience...

  • Technical Support Agent

    5 days ago

    Pasay, National Capital Region, Philippines J-K Network Manpower Services Full time ₱360,000 - ₱420,000 per year

    COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clientsPosition: Technical Support AgentCompany Industry: IT CompanyWork Location: Pasay CityWork Schedule: Monday-FridaySalary: Php 30,000 - Php 35,000 grossWork Set Up: Hybrid Setup (1x-2x a month RTO)JOB REQUIREMENTS:Associate Degree...

  • Technical Support

    5 days ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱900,000 - ₱1,200,000 per year

    TECHNICAL SUPPORT AGENTWork Address: MOA, PasayWork Set-up: Hybrid (1-2x a month RTO)Work Schedule: Night Shift (starts at 9pm)DUTIES and RESPONSIBILITIES:Delight customers by providing timely, expert adviceAct as the first level of support for questions, issues, and common tasksPrioritize cases and respond to inquiries with speed and precisionUse written...

  • Technical Support Representative

    5 days ago

    Pasay, National Capital Region, Philippines Ben edictio Full time ₱144,000 - ₱600,000 per year

    Hiring for Technical Support Agent- MOA, Pasay City- Hybrid set-up (1-2x RTO per month)- Night shift____________Act as the first level of support for questions, issues, and common tasksUse written and verbal communication to resolve complex, technical issues____________JOB REQUIREMENTSAssociate Degree Holder or Bachelor's Degree Holder1-3 years of experience...

  • Junior Technical Support

    5 days ago

    Pasay, National Capital Region, Philippines J-K Network Manpower Services Full time ₱30,000 - ₱40,000 per year

    COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clientsPosition: Technical Support AgentCompany Industry: IT CompanyWork Location: MOA Pasay CityWork Schedule: Night Shift (1x-2x a month RTO)Salary: Php 30,000 - Php 40,000 grossWork Set Up: Hybrid SetupJOB REQUIREMENTS:Bachelor's degree in...

  • Customer Support Agent

    3 days ago

    Pasay, National Capital Region, Philippines HR Network Inc. Full time ₱150,000 - ₱250,000 per year

    HR Network Inc. is hiring a Full time Customer Support Agent role in Pasay, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Technical Support Agent

    5 days ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱360,000 - ₱420,000 per year

    MOA, Pasay | Night Shift | Hybrid (1-2x a month RTO)REQUIREMENTS:Must have a Bachelor's DegreeMust have at least 1 year of experience in customer-focused, support environmentMust have experience in providing support via email and phoneMust have experience in troubleshooting SaaS applicationsMust have experience with JavaScript, HTML, and XMLMust have...

  • Technical Support Manager

    5 days ago

    Pasay, National Capital Region, Philippines SMDC Full time $104,000 - $130,878 per year

    The Technical Support Manager is responsible for the day-to-day operations of the Technical Support Group, providing end-user support to SMDC employees, ensuring that all IT equipment, productivity tools and services are available and accessible for use.DUTIESANDRESPONSIBILITIESDirect and coordinate a team of Technical Support EngineersPrioritize IT-related...