Technical Support Agent

1 day ago

Pasay, National Capital Region, Philippines Infinit-O Manila, Inc. Full time ₱250,000 - ₱500,000 per year
Job Description
Job Description

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

What is the role that we need?

Key Responsibilities:

Delight customers by providing timely, expert advice

Act as the first level of support for questions, issues, and common tasks

Prioritize cases and respond to inquiries with speed and precision

Use written and verbal communication to resolve complex, technical issues

Support the overall objective of Medallia

Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and

pay grade of the Technical Support Agent as may be assigned.

Requirements

Job Requirements and Credentials:

Essential (MUST HAVE)

Desired (Plus but not a requirement):

Graduate of B.S. Computer Science or similar degree

Minimum 1-3 years of experience in a customer-focused, support environment

Proven track record of driving change focused on improving the customer experience

Excellent written and verbal English required

Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)

Experience with JavaScript, HTML, and XML a plus

Experience with Medallia and Service Cloud knowledge a plus

Ability to learn on the fly and prioritize conflicting tasks

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