Technical Support

17 hours ago

Pasay, National Capital Region, Philippines WeSupport Incorporated Full time ₱400,000 - ₱600,000 per year

Qualifications

  • Strong background in Windows Operating System and other Microsoft products, including but not limited to MS Office. 
    (MUST HAVE)
  • Knowledgeable and well-versed in computer setup, configuration, and troubleshooting. 
    (MUST HAVE)
  • Must have a strong basic network background and concept. 
    (MUST HAVE)
  • An incoming employee should be dedicated and patient. Works well under pressure and minimal supervision.
  • Has its own initiative in terms of work. Willingness to learn, a team player, and can establish a good working relationship with users and his peers. Customer-oriented and can function ow work independently or as a team.
  • He must be willing to travel even on short notice. Can render overtime during weekends (for branch renovations, relocation, and new branch set-up, or per project) or as deemed necessary.
  • Also has a background in basic network and ATM set-up, troubleshooting, and configuration. 
    (MUST HAVE)
  • Must have both good communication and technical skills. Customer-oriented and knows how to handle and provide support and resolution via phone to received and logged requests. 
    (MUST HAVE)
  • Able to handle and pacify irate customers. Fast learner and can easily adapt and build rapport with customers/users. 
    (MUST HAVE)
  • Good customer service skills
  • MUST POSSESS BACHELOR'S DEGREE 
    (MUST HAVE)

Job Description

  1. Provides user support, be it via phone or email, on-site or off-site, to all reported IT–related problems and/or issues as received from Head Office, branches, or subsidiary users.

  2. Performs installation, troubleshooting, and isolation of technical problems reported, both hardware and software related, be it in-house or 3rd-party, and provides appropriate solutions, recommendations, and escalation.

  3. Set up, configure, and deploy new, replacement, additional, and/or service unit IT equipment based on the standard configuration for Head Office, Branches, and Subsidiaries as deemed necessary.

  4. Facilitate the set-up, configuration, and deployment of IT equipment for New, Relocated, and/or Renovated branches. Provide first day support for faster resolution of reported problems, thus promoting a positive corporate image.

  5. Check and support reported offline branches. Provide immediate resolution to ensure continuous operations. Escalate or refer to the proper unit for further checking as deemed necessary.

  6. Perform user profile, application installation, and configuration based on an approved request.

  7. Contribute as manpower or additional resource for scheduled project deployments initiated by other units or within the team.

  8. Check, manage, and act on an assigned ticket request meeting the established Service-Level Agreement.

  • Technical Support Specialist

    16 hours ago

    Pasay, National Capital Region, Philippines Reliasourcing Full time ₱480,000 per year

    WORK SET-UP:_ FULLTIME ON-SITE_SUMMARY:If you're passionate about being helpful, and supportive, focusing on customers, and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most...

  • Technical Support Agent

    1 week ago

    Pasay, National Capital Region, Philippines Infinit-O Full time $104,000 - $130,878 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • Technical Support Analyst

    1 week ago

    Pasay, National Capital Region, Philippines Visa Full time ₱900,000 - ₱1,200,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...

  • Technical Support Agent

    2 weeks ago

    Pasay, National Capital Region, Philippines NYGC Services, Inc. Full time ₱300,000 - ₱600,000 per year

    Role : Technical Support AgentLocation : Moa, Pasay CityWork Type : Hybrid Setup (1x-2x a month RTO)Work Shift : Night ShiftJob Description:Associate Degree Holder or Bachelor's Degree Holder (Please note that we cannot process high school and college undergraduates for this role)Minimum 1-3 years of experience in a customer-focused, support environmentHas...

  • IT Technical Support Agent – SaaS Applications

    2 weeks ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱300,000 - ₱360,000 per year

    We're Hiring: Technical Support AgentMOA, Pasay | Hybrid (1-2x a month) | Night ShiftDuties and Responsibilities:Provide timely and expert advice to delight customers.Act as the first level of support for issues, questions, and common tasks.Prioritize cases and respond quickly with precision.Communicate effectively (written and verbal) to resolve complex...

  • IT Technical Support

    17 hours ago

    Pasay, National Capital Region, Philippines DDC Land Inc. Full time ₱240,000 - ₱720,000 per year

    Bachelor's degree in Computer or related technology field is preferred.Experience with common HTML and javascript is a plus.Experience with postman or other API platform for API testing is a plus.with experience in CCTV and GPS monitoring.Experience in troubleshooting and hardware maintenance.With experience in network troubleshooting.Job Types: Full-time,...

  • Technical Purchaser

    2 weeks ago

    Pasay, National Capital Region, Philippines OutChain Solutions Full time ₱400,000 - ₱600,000 per year

    The Purchaser shall have the following qualifications:Secretarial education or equivalent training and experience;Good command of the English language;Excellent typing skills;Excellent knowledge of computer programs;Good communication skills as well as the ability to work within a team.The Purchaser in the Technical Department is responsible for:Maintaining...

  • Analyst Technical Solutions

    1 week ago

    Pasay, National Capital Region, Philippines Visa Full time ₱900,000 - ₱1,200,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...

  • IT Service and Support

    1 week ago

    Pasay, National Capital Region, Philippines MicroSourcing Full time ₱40,000 - ₱60,000 per year

    Discover your 100% YOU with MicroSourcingPosition: IT Service and SupportLocation: MoA, Two Ecom, PasayWork setup & shift: Hybrid | Day shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

  • Technical Support Representative

    16 hours ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱250,000 - ₱500,000 per year

    • Ability to respond to incoming requests related to account balances and invoices, cancellation of software and services, and account ownership.• Resolve basic billing discrepancies• Explain financial statements, billing requirements, and contractual obligations clearly and accurately.• Maintain good customer relations and work effectively with...