Technical Support

9 hours ago

Pasay, National Capital Region, Philippines WeSupport Incorporated Full time ₱400,000 - ₱600,000 per year

Qualifications

  • Strong background in Windows Operating System and other Microsoft products, including but not limited to MS Office. 
    (MUST HAVE)
  • Knowledgeable and well-versed in computer setup, configuration, and troubleshooting. 
    (MUST HAVE)
  • Must have a strong basic network background and concept. 
    (MUST HAVE)
  • An incoming employee should be dedicated and patient. Works well under pressure and minimal supervision.
  • Has its own initiative in terms of work. Willingness to learn, a team player, and can establish a good working relationship with users and his peers. Customer-oriented and can function ow work independently or as a team.
  • He must be willing to travel even on short notice. Can render overtime during weekends (for branch renovations, relocation, and new branch set-up, or per project) or as deemed necessary.
  • Also has a background in basic network and ATM set-up, troubleshooting, and configuration. 
    (MUST HAVE)
  • Must have both good communication and technical skills. Customer-oriented and knows how to handle and provide support and resolution via phone to received and logged requests. 
    (MUST HAVE)
  • Able to handle and pacify irate customers. Fast learner and can easily adapt and build rapport with customers/users. 
    (MUST HAVE)
  • Good customer service skills
  • MUST POSSESS BACHELOR'S DEGREE 
    (MUST HAVE)

Job Description

  1. Provides user support, be it via phone or email, on-site or off-site, to all reported IT–related problems and/or issues as received from Head Office, branches, or subsidiary users.

  2. Performs installation, troubleshooting, and isolation of technical problems reported, both hardware and software related, be it in-house or 3rd-party, and provides appropriate solutions, recommendations, and escalation.

  3. Set up, configure, and deploy new, replacement, additional, and/or service unit IT equipment based on the standard configuration for Head Office, Branches, and Subsidiaries as deemed necessary.

  4. Facilitate the set-up, configuration, and deployment of IT equipment for New, Relocated, and/or Renovated branches. Provide first day support for faster resolution of reported problems, thus promoting a positive corporate image.

  5. Check and support reported offline branches. Provide immediate resolution to ensure continuous operations. Escalate or refer to the proper unit for further checking as deemed necessary.

  6. Perform user profile, application installation, and configuration based on an approved request.

  7. Contribute as manpower or additional resource for scheduled project deployments initiated by other units or within the team.

  8. Check, manage, and act on an assigned ticket request meeting the established Service-Level Agreement.

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