Technical Support Agent

2 days ago


Pasay, National Capital Region, Philippines HRTX Full time ₱300,000 - ₱500,000 per year
  • Delight customers by providing timely, expert advice
  • Act as the first level of support for questions, issues, and common tasks
  • Prioritize cases and respond to inquiries with speed and precision
  • Use written and verbal communication to resolve complex, technical issues
  • Support the overall objective of Medallia
  • Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Qualification

  • Associate Degree Holder or Bachelor's Degree Holder (Please note that we cannot process high school and college undergraduates for this role)
  • Minimum 1-3 years of experience in a customer-focused, support environment
  • Has experience in providing support via email and phone
  • REQUIRED - Work experience in troubleshooting SaaS applications
  • REQUIRED - Work experience with JavaScript, HTML, and XML
  • Experience with Service Cloud knowledge a plus
  • Excellent Communication Skills
  • Experience with Medallia and Service Cloud knowledge a plus
  • Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)

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