IT Admin/Technical Support

5 days ago

Pasay, National Capital Region, Philippines WeSupport Incorporated Full time

Qualifications

-
BACHELOR'S DEGREE (MUST HAVE)

  • Must have
    1 - 2 years of professional working experience (MUST HAVE)

  • Exposed in
    User Access Manageent

  • Strong background in
    Windows Operating System
    and other Microsoft products including but not limited to MS Office. 
    (MUST HAVE)

  • Knowledgeable and well-verse in
    computer set-up, configuration and troubleshooting
    . 
    (MUST HAVE)

  • Must have a strong
    basic network background
    and concept. 
    (MUST HAVE)

  • Incoming employee should be dedicated and patient. Works well under pressure and minimal supervision.

  • Has its own initiative in terms of work. Willingness to learn, a team player and can establish a good-working relationship with users and his peers. Customer-oriented and can function ow work independently or as a team.

  • He must be willing to travel even on a short notice. Can render overtime during weekends (for branch renovations, relocation and new branch set-up or per project) or as deemed necessary.

- Also has a background on basic network and ATM set-up, troubleshooting and configuration. 
(MUST HAVE)

  • Must have both good communication and technical skills. Customer-oriented and knows how to handle and provide support and resolution via phone to received and logged requests. 
    (MUST HAVE)

  • Able to handle and pacify customers irate customers. Fast learner and can easily adapt and build rapport to customers/users. 
    (MUST HAVE)

  • Good customer service skills

Job Description

  1. Provides user support be it via phone or email, on-site or off-site to all reported IT – related problems and/or issues as received both from Head Office, branches or subsidiary users.

  2. Performs installation, troubleshooting and isolation of technical problems reported, both hardware and software related, be it in-house or 3rd-party and provides appropriate solutions, recommendations and escalation.

  3. Set-up, configure and deploy new, replacement, additional and/or service unit IT equipment based on the standard configuration for Head Office, Branches and Subsidiaries as deemed necessary.

  4. Facilitate the set-up, configuration and deployment of IT equipment for New, Relocated and/or Renovated branches. Provide first day support for faster resolution of reported problem thus promoting a positive corporate image.

  5. Check and support reported offline branches. Provide immediate resolution to ensure continuous operations. Escalate or refer to proper unit for further checking as deemed necessary.

  6. Perform user profile, application installation and configuration based on an approved request.

  7. Contribute as manpower or additional resource for scheduled project deployments initiated by other units or within the team.

  8. Check, manage and act on an assigned ticket request meeting the established Service-Level Agreement.

  • Technical Support

    5 days ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱900,000 - ₱1,200,000 per year

    TECHNICAL SUPPORT AGENTWork Address: MOA, PasayWork Set-up: Hybrid (1-2x a month RTO)Work Schedule: Night Shift (starts at 9pm)DUTIES and RESPONSIBILITIES:Delight customers by providing timely, expert adviceAct as the first level of support for questions, issues, and common tasksPrioritize cases and respond to inquiries with speed and precisionUse written...

  • Technical Support Manager

    5 days ago

    Pasay, National Capital Region, Philippines SMDC Full time $104,000 - $130,878 per year

    The Technical Support Manager is responsible for the day-to-day operations of the Technical Support Group, providing end-user support to SMDC employees, ensuring that all IT equipment, productivity tools and services are available and accessible for use.DUTIESANDRESPONSIBILITIESDirect and coordinate a team of Technical Support EngineersPrioritize IT-related...

  • Technical Support

    1 week ago

    Pasay, National Capital Region, Philippines WeSupport Incorporated Full time ₱400,000 - ₱600,000 per year

    QualificationsStrong background in Windows Operating System and other Microsoft products, including but not limited to MS Office.  (MUST HAVE)Knowledgeable and well-versed in computer setup, configuration, and troubleshooting.  (MUST HAVE)Must have a strong basic network background and concept.  (MUST HAVE)An incoming employee should be dedicated and...

  • Admin Assistant

    5 days ago

    Pasay, National Capital Region, Philippines Cyberbacker Careers Full time ₱250,000 - ₱500,000 per year

    Cyberbacker Careers is hiring a Full time Admin Assistant role in Pasay, NCR. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱25,000 per monthCyberbackers (Virtual Assistants)100% Work From Home | Available for FULL TIME | PART TIMERESPONSIBILITIES:TranscriptionPreparing...

  • Technical Support Agent

    3 days ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱360,000 - ₱420,000 per year

    WE ARE HIRINGPosition: Technical Support AgentWork Address: MOA, PasayWork Setup: Hybrid (1–2x a month onsite)Work Schedule: Night Shift (Starts at 9 PM)Employment Type: Full-timeJob Summary:We are looking for a Technical Support Agent who is passionate about helping customers and solving technical issues. This role involves providing first-level support...

  • Technical Support Agent

    5 days ago

    Pasay, National Capital Region, Philippines ACCPRO International Full time ₱150,000 - ₱250,000 per year

    QUALIFICATIONS:• Must have a Bachelor's Degree• Must have at least 1 year of experience in customer-focused, support environment• Must have experience in providing support via email and phone• Must have experience in troubleshooting SaaS applications• Must have experience with JavaScript, HTML, and XML• Must have excellent Communication Skills•...

  • Technical Support Specialist

    1 week ago

    Pasay, National Capital Region, Philippines Reliasourcing Full time ₱480,000 per year

    WORK SET-UP:_ FULLTIME ON-SITE_SUMMARY:If you're passionate about being helpful, and supportive, focusing on customers, and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most...

  • Technical Support Agent

    5 days ago

    Pasay, National Capital Region, Philippines HR TechX Corp. Full time ₱80,000 - ₱120,000 per year

    Key Responsibilities:Delight customers by providing timely, expert adviceAct as the first level of support for questions, issues, and common tasksPrioritize cases and respond to inquiries with speed and precisionUse written and verbal communication to resolve complex, technical issuesCarry out ad hoc tasks or activities associated with the Technical Support...

  • Technical Support Representative

    5 days ago

    Pasay, National Capital Region, Philippines Ben edictio Full time ₱144,000 - ₱600,000 per year

    Hiring for Technical Support Agent- MOA, Pasay City- Hybrid set-up (1-2x RTO per month)- Night shift____________Act as the first level of support for questions, issues, and common tasksUse written and verbal communication to resolve complex, technical issues____________JOB REQUIREMENTSAssociate Degree Holder or Bachelor's Degree Holder1-3 years of experience...

  • Technical Support Representative

    3 days ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱250,000 - ₱500,000 per year

    About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score...