Technical Support Agent

1 day ago


Pasay, National Capital Region, Philippines HR TechX Corp. Full time $104,000 - $130,878 per year

Key Responsibilities:

  • Delight customers by providing timely, expert advice
  • Act as the first level of support for questions, issues, and common tasks
  • Prioritize cases and respond to inquiries with speed and precision
  • Use written and verbal communication to resolve complex, technical issues
  • Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Job Requirements and Credentials:

  • Graduate of B.S. Computer Science or similar degree
  • Minimum 1-3 years of experience in a customer-focused, support environment
  • Proven track record of driving change focused on improving the customer experience
  • Excellent written and verbal English required
  • Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
  • Experience with JavaScript, HTML, and XML a plus
  • Experience with Medallia and Service Cloud knowledge a plus
  • Ability to learn on the fly and prioritize conflicting tasks

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