Performance Excellence Associate Manager

4 days ago

Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱1,200,000 - ₱2,400,000 per year

About the Job

We're seeking a
Performance Excellence Associate Manager
who can balance two high-impact priorities: strengthening client engagement through consultative problem-solving, and driving internal performance excellence through robust quality assurance, auditing, and continuous improvement initiatives. This role is ideal for someone who thrives at turning insights into action, whether facing clients or working with internal support teams.

Key Responsibilities

1. Client Engagement & Partnership

  • Build strong, trust-based relationships with clients through consistent, consultative engagement
  • Understand client business drivers and translate them into actionable success metrics
  • Present insights, performance updates, and recommendations through executive-ready reports and presentations
  • Act as a strategic advisor, offering tailored solutions that address client pain points and elevate outcomes

2. Quality Assurance, Audits & Continuous Improvement

  • Conduct audits and quality reviews to ensure compliance, consistency, and service excellence
  • Drive continuous improvement initiatives by identifying recurring issues and recommending sustainable solutions
  • Develop QA trackers, dashboards, and reporting tools to sustain accountability and transparency
  • Collaborate with internal leaders to implement corrective actions and long-term process enhancements
  • Champion a culture of excellence by embedding feedback loops and best practices across teams

3. Analytics & Problem-Solving

  • Leverage data storytelling to simplify complex trends and highlight actionable insights
  • Perform root cause and trend analysis to uncover systemic performance issues
  • Design monitoring mechanisms and dashboards for both client-facing and internal needs
  • Recommend scalable process improvements that align with organizational standards of excellence

What You'll Bring

  • Strong analytical skills with hands-on experience in tools such as Excel, Power BI, or Looker
  • Experience in client engagement, quality assurance, or operational consulting (preferred)
  • Excellent communication and presentation skills for executive and client audiences
  • Ability to balance client-facing responsibilities with internal audit, QA, and continuous improvement priorities
  • A proactive, problem-solving mindset with adaptability and curiosity

What Success Looks Like

  • Clients recognize you as a trusted partner who consistently adds value
  • Internal teams improve performance and compliance as a result of your QA and continuous improvement initiatives
  • Your insights and interventions directly contribute to measurable business outcomes
  • Both clients and internal stakeholders see you as a driver of excellence and accountability

  • Vendor Management Associate

    1 week ago

    Pasig, National Capital Region, Philippines Avvanz Pte Ltd Full time ₱900,000 - ₱1,200,000 per year

    Looking for a role where you can grow and make a difference? Become our next Vendor Management Associate and help us build strong, reliable partnerships.Role Summary:As a Vendor Management Associate, your role revolves around managing relationships with external vendors to ensure seamless business operations and service delivery. Responsibilities include...

  • Performance Marketing Specialist

    4 days ago

    Pasig, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱1,200,000 - ₱2,400,000 per year

    The Digital Campaigns Manager collaborates with cross-functional teams and stakeholders in developing and overseeing the end-to-end strategy. The role plans, executes, and optimizes digital marketing campaigns across digital advertising, and performance marketing functions. This role acts as the connector between marketing strategies and client business...

  • Associate HR Manager

    4 days ago

    Pasig, National Capital Region, Philippines MARIPOSA BUDGET HOTEL Full time ₱900,000 - ₱1,200,000 per year

    About the role We are looking for an enthusiastic and dedicated Associate HR Manager to join our growing team. In this full-time position, you will play a key role in managing and supporting all aspects of human resources within our organization. Based in our Pasig City, Metro Manila office, you will be responsible for overseeing employee relations, talent...

  • Asset and Contract Management Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines MERALCO Full time ₱800,000 - ₱1,200,000 per year

    Explore Fulfilling Careers at Meralco and take Part in #BuildingABrilliantFutureWhy Join Us?Come aboard so we can Build a Brilliant Future TogetherMeralco is more than a power distribution company. It is home to those who value innovation, dynamism, as well as development of one's self and well-being. Meralco wholeheartedly believes in the significance of...

  • Accounting Associate

    4 days ago

    Pasig, National Capital Region, Philippines UNICON Insurance and Reinsurance Brokers Corporation Full time ₱250,000 - ₱450,000 per year

    Company DescriptionUNICON Insurance and Reinsurance Brokers Corporation started as a subsidiary of JG Summit Holdings, Inc. and was founded by Mr. John Gokongwei, Jr. to cater to the insurance needs of the conglomerate. Initially a part of the Universal Consolidated Group, it was registered as an insurance broker on August 13, 1980. UNICON has grown to...

  • Product Management Associate

    6 hours ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a Product Management Associate I - GMS with experience in Product Lifecycle Management (PLM), SKU setup, and product development processes to support EMEA operations. You will manage SKUs, samples, packaging development, digital assets, and cross-functional collaboration with merchandising, logistics, and account management teams. This...

  • L&D Associate Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱144,000 - ₱720,000 per year

    TheLearning and Development Associate Manageris responsible for driving the overall effectiveness of the L&D function by managing a team of trainers and overseeing the design, delivery, and evaluation of learning interventions. This role requires strong client engagement skills to identify performance gaps and propose strategic solutions such as billable...

  • Network Management Associate

    7 hours ago

    Pasig, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryThe NMD Associate is responsible for monitoring, validating, and analyzing operational data across the J&T Express network to ensure accuracy, efficiency, and compliance with company standards. This role supports daily operations by coordinating with branches, hubs, and other departments, providing timely reports, and assisting in the...

  • Performance Marketing Manager

    4 days ago

    Pasig, National Capital Region, Philippines Curran Daly + Associates Full time ₱900,000 - ₱1,200,000 per year

    Key ResponsibilitiesDevelop and manage digital marketing and SEM strategies, including budgeting, KPI setting, and campaign alignment with client objectives.Oversee multi-platform campaigns (Google, LinkedIn, Microsoft, 6sense, HubSpot, etc.) and optimize through keyword analysis, bid management, A/B testing, and content planning.Track and analyze campaign...

  • IT Associate

    4 days ago

    Pasig, National Capital Region, Philippines WELCOME BANK (RURAL BANK), INC. Full time ₱250,000 - ₱450,000 per year

    About the role We are seeking an enthusiastic IT Associate to join our dynamic team at WELCOME BANK (RURAL BANK), INC. in our Ortigas, Pasig City office. In this full-time role, you will be responsible for providing technical support and IT maintenance services to ensure the smooth operation of our banking systems and infrastructure.What you'll be...