L&D Associate Manager

The
Learning and Development Associate Manager
is responsible for driving the overall effectiveness of the L&D function by managing a team of trainers and overseeing the design, delivery, and evaluation of learning interventions. This role requires strong client engagement skills to identify performance gaps and propose strategic solutions such as billable training programs, individual development plans, coaching initiatives, and team-building activities.

The Associate Manager plays a key role in ensuring that training programs align with organizational goals and client needs while contributing to revenue generation through effective planning and execution.

Key Responsibilities

1. Strategic Planning & Execution

• Develop and implement quarterly and annual L&D strategies aligned with business objectives.
• Identify opportunities for
  billable training services
  and create plans to generate revenue through client partnerships.
• Collaborate with clients to assess needs and design customized learning solutions.
• Monitor and analyze L&D KPIs to measure success and ROI of programs.

2. Client Engagement & Solutioning

• Partner with clients to conduct
  Training Needs Analysis (TNA)
  and performance gap assessments.
• Recommend holistic solutions such as (but not limited to) coaching, mentoring, team-building, and skill development programs.
• Act as a trusted consultant, presenting data-driven recommendations and proposals to clients.
• Build and maintain strong client relationships to support ongoing partnerships and repeat business.

3. Team Leadership & Development

• Lead, coach, and mentor a team of corporate trainers and specialists.
• Assign resources to projects, monitor performance, and ensure adherence to quality standards.
• Drive the professional growth of team members through feedback, development plans, and upskilling initiatives.
• Promote a culture of collaboration, innovation, and continuous improvement within the L&D team.

4. Program Design, Delivery & Oversight

• Oversee the end-to-end design and implementation of leadership and skills training programs.
• Ensure that all training content is current, relevant, and aligned with client and company objectives.
• Monitor training delivery to ensure consistency and effectiveness.
• Lead the evaluation process, providing insights for program improvement and business impact.

5. Operational Excellence

• Develop and maintain standardized processes and documentation for all L&D programs.
• Prepare and present reports to senior management and clients on training effectiveness and utilization.
• Ensure compliance with all company policies, client requirements, and industry best practices.
• Manage budgets and resources efficiently to maximize ROI.

Qualifications

• Minimum
  5 years of experience in Learning and Development
  , with at least
  3 years experience leading a team of trainers.
• Proven experience in
  client-facing roles
  , driving customized solutions and billable services.
• Strong background in
  strategic planning, project management, and execution
  .
• Excellent communication, facilitation, and presentation skills.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, etc) and familiarity with learning design tools (Canva, Photoshop, or similar).
• Strong analytical and problem-solving skills with a focus on measurable outcomes.
• Experience in BPO or similar fast-paced, client-driven environments preferred.

Key Competencies

• Strategic Thinking
  – Ability to align training initiatives with long-term business goals.
• Client Relationship Management
  – Builds trust and delivers tailored solutions.
• Leadership
  – Inspires, mentors, and develops team members to achieve excellence.
• Results-Driven
  – Focused on measurable outcomes and continuous improvement.
• Adaptability
  – Able to manage changing priorities in dynamic business settings.