Channel Operations Associate

4 days ago

Pasig, National Capital Region, Philippines MERALCO Full time ₱800,000 - ₱1,200,000 per year

Explore Fulfilling Careers at Meralco and take Part in #BuildingABrilliantFuture

Why Join Us?

Come aboard so we can Build a Brilliant Future Together

Meralco is more than a power distribution company. It is home to those who value innovation, dynamism, as well as development of one's self and well-being. Meralco wholeheartedly believes in the significance of customer service, performance, accountability, integrity, and teamwork. Mayroong tunay na malasakit sa kapwa at sa bayan.

Meralco brings out the best in people by championing innovative solutions that move everyone towards a promising future together – for its employees, customers, community and country.

Join us at Meralco and experience a brilliant life.

Meralco. Ang Liwanag ng Bukas.

We are looking for a Channel Operations Associate.

Job Summary

The Channel Associate is responsible with the management of existing self-service channels and design and development of new services, including the implementation of projects and initiatives, to improve over-all customer experience in Meralco.

Responsibilities

Performance and Operations Management

  • Drive adoption of self-service channels
  • Ensure that existing self-service channels such as Mobile App, Chatbot, IVRS, and Kiosk are working 24/7
  • Lead incident handling for immediate issues
  • Ensure timely resolution of customer concerns raised via the self-service channels by coordinating with concerned Meralco organizations
  • Communicate advisories to internal and external stakeholders
  • Manage maintenance and warranty activities with CRS and ICT teams.
  • Analyze usage of self-service channels as input to management reports and system and process enhancements

Design and Development

  • Provide support in designing customer-centric features and/or solutions to drive usage of self-service channels, considering customer pain points, business opportunities and technology advancement
  • Orchestrate cross-functional teams from project initiation to closing to ensure alignment with the self-service management objectives
  • Ensure that requirements are harmonized and agreed upon different stakeholders (e.g. segments, process care takers, ICT, Cybersecurity, Data Privacy Office)
  • Manage internal and external risks to ensure delivery of scope according to agreed methodology, timeline, and costs

Qualifications

  • Graduate of a bachelor's degree in Management, IT or its equivalent
  • At least 2 years of experience as member of a project team implementation on cloud solutions, front-end solution
  • Familiarity with UI/UX design principles
  • Familiarity with Design Thinking methodology
  • Familiarity with Agile Project Management
  • Adept with Search Engine Optimization (SEO) and Google Analytics
  • Preferably with Digital Marketing experience
  • Effective leader and team player, proactive to achieve results, organized and focused, with ability to manage and coordinate multiple tasks and cross-functional teams
  • Excellent oral and written communication
  • Adept in MS Office 365
  • Willing to work onsite at Meralco Ortigas

  • Healthcare Associates

    4 days ago

    Pasig, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    About the role As a Healthcare Associate - Customer Service Agent at Talent Outsourcing Channel Solutions', you will be responsible for providing exceptional customer service to clients in the healthcare industry. This is a full-time position based in Pasig City, Metro Manila.What you'll be doingProviding friendly and knowledgeable support to customers via...

  • Channel Operations Assistant

    4 days ago

    Pasig, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱400,000 - ₱600,000 per year

    JOB QUALIFICATIONS:CAN START ASAPGraduate of Marketing or any Business Admin course6 months to 1 year of ExperienceProficient with Microsoft Excel, POWER BI, and WordProficient with JotForm and MS FormGood Communication, comprehension, and collaborative SkillsFlexibleJOB DESCRIPTION:The aim of the role of Channel Operations assistant is to enable faster and...

  • Operations Associate

    2 days ago

    Pasig, National Capital Region, Philippines Founder+1 Ventures Full time ₱250,000 - ₱500,000 per year

    Role DescriptionThis is an internship role for an Operations Associate. The Operations Associate will be responsible for supporting day-to-day operations, e-commerce management, ensuring efficient processes, and assisting in various operational tasks. This is a hybrid role, located in Pasig with the flexibility of some work from home.QualificationsOperations...

  • Operations Associate

    4 days ago

    Pasig, National Capital Region, Philippines MegaXcess IT Solutions Inc. Full time $104,000 - $130,878 per year

    This is a Project-Based contractJOB SUMMARYThe role of the Operations Associate is to support the Operations Department in an administrative capacity. The Operations Associate is responsible for recording, updating, maintaining and/or processing operations data.DUTIES AND RESPONSIBILITIESADMINISTRATIVE TASKS:Record and update information in spreadsheets and...

  • Operations Associate

    4 days ago

    Pasig, National Capital Region, Philippines Infinity Strategic Management Solutions, Inc. ("Infinity") Full time ₱19,000,000 - ₱240,000,000 per year

    Infinity Strategic Management Solutions Inc in partnership with Spencer Foods Corp is in need of:Operations AssociateQualifications:Graduate of any 4 year courseWith experience in similar field/roleStrong mathGood communication skillsProblem solving skillsKnowledgeable in SAP is an advantage but not requiredWilling to be assigned in Kapitolyo PasigDuties and...

  • Operations Associate

    4 days ago

    Pasig, National Capital Region, Philippines Hytech Full time ₱600,000 - ₱1,200,000 per year

    About HytechHytechis a global management consulting firm driving digital transformation in the Fintech industry, with operations in 172 countries and 1,000+ employees in 30+ offices worldwide. In the Philippines, our team supports trading and investment companies with operational needs, working alongside our Taiwan and Malaysia teams to provide 24/7 global...

  • Spanish Bilingual Operations Associate

    4 days ago

    Pasig, National Capital Region, Philippines Hytech Full time ₱900,000 - ₱1,200,000 per year

    Join Our Team at Hytech PhilippinesWho we are:Hytechis a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle-and back-office support, to empower our clients with streamlined operations...

  • Channel Marketing Manager

    7 days ago

    Pasig, National Capital Region, Philippines Toby's Sports (Group of Companies) Full time ₱660,000 - ₱780,000 per year

    We're hiring a Marketing Manager Pasig | Pay Rate: ₱55,000–₱65,000Be part of Toby's Sports, Runnr, and urbanAthletics as we grow our retail and ecommerce presence nationwide. The Marketing Manager will lead data-driven strategies, integrated campaigns, and performance marketing to drive traffic, revenue, and customer engagement across all three...

  • Marketing Associate

    2 days ago

    Pasig, National Capital Region, Philippines Kpability Full time ₱104,000 - ₱130,878 per year

    Marketing Associate – Job DescriptionLocation:Ortigas, Pasig City/Eastwood, Quezon CityEmployment Type:Full-Time, HybridAbout the RoleWe are looking for a Marketing Associate to support our team across lead generation, marketing initiatives, and social media analytics. This role is designed to be flexible and adaptive; you won't be doing everything at...

  • Client Delivery Associate Director

    4 days ago

    Pasig, National Capital Region, Philippines 2X Full time $90,000 - $120,000 per year

    Group Company:2X PhilippinesDesignation:Client Delivery Associate DirectorOffice Location:Ortigas East Pasig (Office)Position description:We are a top-tier marketing-as-a-service company seeking a strong Client Delivery Associate Director to join our growing team in Kuala Lumpur. The successful candidate will work directly with our international clients to...