Support Operations Associate
5 hours ago
Join our dynamic Operations Team as a Support Operations Associate, where you'll be the go-to problem solver and process champion. In this role, you'll bridge the gap between our customers and internal teams, ensuring smooth operations, timely support, and a stellar experience for everyone involved. English is our primary working language.
Responsibilities:
- Act as the first line of defense for product-related customer inquiries
- Dive into technical challenges, collaborating with developers and product managers to find smart solutions
- Become a guru on our internal systems and workflows, guiding teams through best practices
- Navigate platforms like SmartHub, HubSpot, and Jira to manage support requests and track resolutions
Qualifications:
- A bachelor's degree or equivalent hands-on experience
- 2–3 years in customer service or technical support, with a solid grasp of what great support looks like
- A knack for picking up new software tools quickly and confidently
- Sharp organizational skills and a natural problem-solver mindset
- Fluent English communication—clear, professional, and personable
- A laser focuses on accuracy and detail, even when juggling multiple tasks
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