Support Operations Associate

11 hours ago

Pasig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

Join our dynamic Operations Team as a Support Operations Associate, where you'll be the go-to problem solver and process champion. In this role, you'll bridge the gap between our customers and internal teams, ensuring smooth operations, timely support, and a stellar experience for everyone involved. English is our primary working language.

Responsibilities:

  • Act as the first line of defense for product-related customer inquiries
  • Dive into technical challenges, collaborating with developers and product managers to find smart solutions
  • Become a guru on our internal systems and workflows, guiding teams through best practices
  • Navigate platforms like SmartHub, HubSpot, and Jira to manage support requests and track resolutions

Qualifications:

  • A bachelor's degree or equivalent hands-on experience
  • 2–3 years in customer service or technical support, with a solid grasp of what great support looks like
  • A knack for picking up new software tools quickly and confidently
  • Sharp organizational skills and a natural problem-solver mindset
  • Fluent English communication—clear, professional, and personable
  • A laser focuses on accuracy and detail, even when juggling multiple tasks
phhiring #supportoperationsassociate #platformsupportspecialist #educationalsetting

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