Support Operations Associate

4 days ago


Pasig, National Capital Region, Philippines Eastvantage Full time

We're Hiring: Support Operations Associate
As a Support Operations Associate/Platform Support Specialist, you will be a key member of our Operations Team, providing dedicated support to internal departments and customers. Your role ensures that both our customers and commercial team receive the necessary assistance to stay efficient, productive, and successful. Our corporate and working language is English.

Location:
Pasig, Philippines

Work Mode:
Work From Office

Role:
Support Operations Associate

Responsibilities

  • Providing application support to customers' product-related enquiries
  • Troubleshooting and resolving technical issues with developers and product managers
  • Serving as an expert on internal processes and system functions
  • Managing the above through our internal platform (SmartHub), HubSpot, and Jira.

Qualifications

  • Bachelor's degree or relevant experience
  • Experience in customer service or technical support background and understanding of customer support is preferred.
  • Ability to learn new software applications quickly.
  • Strong organizational and problem-solving skills.
  • Fluency in English and excellent written and oral communication skills
  • Demonstrated ability to maintain a high level of accuracy and attention to detail in all tasks and projects

Who are you?

  • Passionate about customer service and energized by talking to people and providing them with assistance
  • Self-motivated and self-managed within a dynamic, fast-paced, and collaborative environment
  • Strong interpersonal and communication skills
  • High-performing individual with integrity who can meet new challenges
  • Willing to step in and help others when things are busy
  • Has a positive attitude and ability to create enthusiasm and dedication among colleagues
phhiring #platformsupport #supportoperations #smarthub #Hubspot #Jira

Ready to make an impact? Apply now and let's grow together



  • Pasig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Join our dynamic Operations Team as a Support Operations Associate, where you'll be the go-to problem solver and process champion. In this role, you'll bridge the gap between our customers and internal teams, ensuring smooth operations, timely support, and a stellar experience for everyone involved. English is our primary working...


  • Pasig, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time ₱900,000 - ₱1,200,000 per year

    Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and...


  • Pasig, National Capital Region, Philippines Vetra Full time

    Here at Vetra, we value efficiency, structure, and seamless collaboration across teams. We are looking for a full-time Operations Associate who is passionate about optimizing systems, coordinating day-to-day operations, and ensuring that our business runs smoothly. You'll play a key role in managing processes, tracking deliverables, and supporting...


  • Pasig, National Capital Region, Philippines Exclusive Networks Full time ₱1,200,000 - ₱2,400,000 per year

    Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global...


  • Pasig, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time $60,000 - $120,000 per year

    Would you like to be a part of Grundfos digital transformation?Help shape our cloud adoption capabilities to bring our intelligent pump solutions and customer services to new levels - improving customer experiences around the world, saving energy and millions of liters of water.Your main responsibilities:Being part of our international Excellence team...

  • Operations Manager

    5 days ago


    Pasig, National Capital Region, Philippines Support Services Group Full time

    As the Operations Manager, you will play a pivotal role in planning, coordinating, and leading the infrastructural setup, as well as providing direction for work groups in accordance with organizational policies and legal requirements. Your responsibilities will also include building, developing, and managing a high-performing inbound and outbound sales...


  • Pasig, National Capital Region, Philippines Filinvest Group Full time ₱1,000,000 - ₱1,200,000 per year

    Collection Associate is responsible for ensuring that FLI has a healthy current account portfolio. This is being done through (1) calling out past due accounts and accepting incoming inquiries from past due and cancelled accounts to persuade clients to settle their overdue payments within a specific time period, (2) endorsing accounts qualified for...


  • Pasig, National Capital Region, Philippines Azeus Systems Limited Full time ₱150,000 - ₱250,000 per year

    The Product Operations Associate will be working alongside Sales, Account and Product Managers and is expected to provide customer service, administrative work, and support to ensure the effective execution of customer objectives in sales, marketing and product support activities. He or she takes care of day-to-day activities servicing account...


  • Pasig, National Capital Region, Philippines Support Services Group Full time

    JOB DESCRIPTION:Forecast contact center demand using historical trends and statistical analysis.Create staffing plans, balancing capacity and service-level objectives.Maintain agent schedules, manage leave, overtime, and real-time operations.Monitor key metrics (AHT, SL, occupancy) and adjust resources as needed.Produce performance dashboards and recommend...


  • Pasig, National Capital Region, Philippines boldr Full time ₱30,000 - ₱60,000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team, united by our desire to connect diverse people with common values for Boldr impact.We employ just over a thousand team members across five countries...