URGENT: Account Management Specialist

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About the role

As an Asset Management Specialist at iOPEX Technologies Philippines Inc., you will play a vital role in managing and optimizing the company's physical assets. Working in a fast-paced call centre environment, you will be responsible for providing exceptional customer service and ensuring the efficient utilization and maintenance of the company's valuable resources. This full-time role is based in Taguig City, Metro Manila.

What You'll Do:

The role involves managing the full lifecycle of asset registration, data integrity, and reporting, including:

• Asset Registration & Data Management: Collaborating with support and service teams to register all assets in the system, adjusting asset data based on requirements, and manually applying warranties/subscriptions in Salesforce.
• Customer & Stakeholder Communication: Communicating the status of asset registration to internal teams, partners, and customers and supporting the sales team on subscription renewals.
• Auditing & Reporting: Performing regular asset audits, managing asset dashboards in Salesforce, and generating reports to provide insights into asset performance and trends.
• Process Improvement & Financials: Working with management to refine SOPs for asset processes, identifying process improvement opportunities, issuing purchase orders to vendors, and tracking project expenses and budget variances.
• Support & Training: Answering emails and phone inquiries related to asset support, assisting with onboarding and training new customers on the InControl platform, and escalating problems as needed.

The role involves managing the full lifecycle of asset registration, data integrity, and reporting, including:

• Asset Registration & Data Management: Collaborating with support and service teams to register all assets in the system, adjusting asset data based on requirements, and manually applying warranties/subscriptions in Salesforce.
• Customer & Stakeholder Communication: Communicating the status of asset registration to internal teams, partners, and customers and supporting the sales team on subscription renewals.
• Auditing & Reporting: Performing regular asset audits, managing asset dashboards in Salesforce, and generating reports to provide insights into asset performance and trends.
• Process Improvement & Financials: Working with management to refine SOPs for asset processes, identifying process improvement opportunities, issuing purchase orders to vendors, and tracking project expenses and budget variances.
• Support & Training: Answering emails and phone inquiries related to asset support, assisting with onboarding and training new customers on the InControl platform, and escalating problems as needed.

What We're Looking For:

The ideal candidate needs 2+ years of experience in detailed project coordination, asset management, or high-volume customer service. Extreme detail-orientation and an enterprising, self-starter attitude are essential.

Highly Preferred Experience:

• Experience in EV, solar, battery, or similar industries.
• Experience with service/subcontractor deployment software like Salesforce (highly preferred), Zendesk, or dispatching software.
• Experience in a startup business and adaptability to changing strategies.

Core Capabilities:

• Strong working knowledge of Microsoft Office Suite, especially Excel.
• Excellent client-facing and internal communication skills (written and verbal).
• Solid organizational skills including attention to detail and multitasking.
• Proven detailed follow-through with every customer.

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

*Terms and conditions apply

Interested? Here are ways to reach us:

• Send a message to Steph)

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