Accounts Specialist/Renewals/Retention Specialist

2 days ago

Bonifacio Global Metro Manila, Philippines iOPEX Technologies Full time ₱80,000 - ₱120,000 per year

Embrace the innovation with iOPEX Technologies. Join our awesome # team

We are hiring for awesome professionals for our # team.

We are looking for dedicated and detail-oriented Accounts Specialist to join our team. The ideal candidate will be responsible for high level account management activities including but not limited to renewals, software maintenance tasks, building the pipeline, data entry and more. The resources will be responsible for ensuring high rate of customer retention and satisfaction and will be required to have an excellent communication skills, strong understanding of the products and services and are not afraid to ask questions.

Responsibilities:

  • Respond to client requests for information, documents, and other account management changes or inquiries
  • Ensure customer's concern is addressed by cross-departmental coordination
  • Perform manual research on legacy data and understand the support action needed on each subscription
  • Analyze renewal data to identify trends and opportunities for improvement
  • Maintain accurate records of renewal activities and customer interactions
  • Manage the end-to-end renewal process for customer contracts.
  • Establishing a framework and process to track, manage and maximize renewal contracts
  • Contacting and follow-up with customers and partners to ensure a timely renewal process
  • Verify data by comparing it with other data sources
  • Help track Sales prospects as they move from one stage to the next
  • Participate in training and development programs to enhance skills.

Qualifications:

  • With at least 1-2 years of relevant experience

  • Should be willing to work onsite on a shifting schedule in BGC, Taguig

  • proficiency with MS office and GSuite applications i.e. GSheet, GSlides and more.
  • Ability to use reason to analyze problems, assess facts, and come up with solutions
  • Good negotiation skills and ability to analyze numbers effectively
  • Excellent attention to detail and a commitment to both accuracy and quality
  • Proficiency with common customer success and customer relationship management software, such as Salesforce and alike
  • Familiarity with Stripe and Heat tools is a plus
  • Flexibility to work early hours, evening hours, and weekends as needed.
  • Ability to handle multiple projects at the same time
  • Proactive, energetic and happy to work with

Other info:

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting
  • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Send a message to Steph)

Join our awesome # team

  • Retention Specialist

    4 days ago

    Bonifacio Global, Metro Manila, Philippines iOPEX Technologies Full time ₱900,000 - ₱1,200,000 per year

    Come for the job, stay for the challenge. Be an iOPEXian todayWe are looking for awesome professionals who wants to join our # teamCustomer Service Healthcare Specialist (US Voice Account)Customer Service Retention and Renewals Specialist (US Voice Account - with 50k performance bonus)Retention and Renewals Specialist (US Voice Account - with 50k...

  • Renewals Specialist

    6 days ago

    Bonifacio Global, Metro Manila, Philippines Top Source Executive Search Full time ₱300,000 - ₱600,000 per year

    Work setup: Full onsite | Nightshift & Graveyard | 5 days a weekLocation: BGC, Taguig CityAs a Renewals Specialist you will be responsible for renewing subscriptions for existing customers. To be successful, you'll need to be hardworking, energetic, and motivated by renewing existing subscriptions and providing features and benefits.Duties &...

  • BPO Retention/Renewals Specialist | Start ASAP

    2 days ago

    Bonifacio Global, Metro Manila, Philippines iOPEX Technologies Full time ₱900,000 - ₱1,200,000 per year

    Great Passion. Great vision. Great People. Be an iOPEXian todayWe are looking for awesome professionals who wants to join our # teamRetention and Renewals Specialist (US Voice Account- with 50k performance bonus)Responsibilities:Proactively reaching out to customers to discuss renewal opportunities and address any concerns or queriesProviding personalized...

  • Accounts Specialist

    7 hours ago

    Bonifacio Global, Metro Manila, Philippines iOPEX Technologies Full time ₱900,000 - ₱1,200,000 per year

    Embrace the innovation with iOPEX Technologies. Join our awesome # teamWe are hiring for awesome professionals for our # team.We are looking for dedicated and detail-oriented Accounts Specialist to join our team.Responsibilities:Respond to client requests for information, documents, and other account management changes or inquiriesEnsure customer's concern...

  • Inside Sales Specialist w/ Telco Exp

    2 weeks ago

    , Metro Manila, Philippines HGS Offshore Staffing Solutions Full time

    Role Overview The Inside Sales Specialist is a proactive and customer-focused role designed to support Enterprise Sales team. This position plays a key part in systematic lead follow up, renewals, retention efforts, and inbound/outbound engagement. Based in the Philippines, Inside Sales Specialists provide remote support to Field Account Managers (AMs) in...

  • Customer Service Specialist

    4 days ago

    Ortigas, Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱150,000 - ₱250,000 per year

    Job Description:We are looking for a Customer Service Specialist with proven experience in customer support, preferably from the lending or financial services industry. The successful candidate will handle client inquiries, assist with loan applications, and ensure excellent customer satisfaction.Responsibilities:Respond to customer inquiries regarding...

  • Sr. Accounts Receivable Specialist

    2 days ago

    Bonifacio Global, Metro Manila, Philippines Two Futures Inc Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryThe Sr. Accounts Receivable Specialist reports directly to the Finance Manager and is responsible for handling end-to-end Accounts Receivable functions. This includes coordination with banks and vendors for terminal processing (new and renewal transactions), performing sales reconciliations, and preparing accurate financial reports. The role also...

  • BPO Retention/Renewals Team Lead | Start ASAP

    7 days ago

    Bonifacio Global, Metro Manila, Philippines iOPEX Technologies Full time ₱900,000 - ₱1,200,000 per year

    Grab the opportunity, achieve your highest potential. Join us todayWe are looking for awesome and talented leaders for our growing awesome team.Requirement:Should have at least 1 year of relevant experience as a Team Lead/Supervisor on a BPO set upMust be willing to work onsite a nigh/shifting schedule at Bonifacio Global City, TaguigHas...

  • Inside Sales Specialist w/ Telco Exp

    2 days ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Role OverviewThe Inside Sales Specialist is a proactive and customer-focused role designed to support Enterprise Sales team. This position plays a key part in systematic lead follow up, renewals, retention efforts, and inbound/outbound engagement. Based in thePhilippines, Inside Sales Specialists provide remote support to Field Account Managers(AMs) in...

  • HR Shared Services Specialist Retention

    4 weeks ago

    Manila, Philippines AboitizPower Full time

    Join to apply for the HR Shared Services Specialist Retention role at AboitizPower The position is responsible to support the alignment and delivery of designated HR Pillar (Retention) across the Thermal Business Group working with other human resources personnel in the group as focal person. The position is also responsible for employee data integrity by...