Engagement Specialist

6 days ago

Ayala Alabang, National Capital Region, Philippines Arbeit Consultancy, Inc. Full time $104,000 - $130,878 per year

Key Responsibilities

1. Engagement & Risk Support

· Assist in completing Engagement Risk Assessments (ERA) and documentation on the global system

· Support Sentinel Approval Number (SAN) creation requests by preparing required inputs and ensuring compliance with process standards.

· Escalate risk issues or anomalies to the Engagement Support Lead.

2. Job & Code Management

· Execute job code creation, modification, and closure activities in line with business requirements.

· Maintain the data (codes) and ensure correctness in setup.

· Support job code confirmations and ensure approvals are documented and tracked.

3. Operational Execution

· Provide setup and maintenance support for KCC systems and related databases (knowledge management system).

· Monitor and update Work-in-Progress (WIP) records to ensure accurate reporting.

· Perform exception handling by investigating issues, documenting root causes, and resolving them under guidance from the Lead.

4. Client & Stakeholder Interaction

· Support the client engagement survey process – preparing survey forms, consolidating results, and sharing reports.

· Collaborate with cross-functional teams (finance, operations, IT) for smooth execution of engagement activities.

· Provide timely responses to internal and external queries related to engagement processes.

5. Reporting & Continuous Improvement

· Prepare and maintain logs, trackers, and reports for engagement support activities.

· Contribute to process documentation and ensure compliance with internal controls and audit requirements.

Required Skills & Competencies

· Basic knowledge of engagement/ admin processes, job codes, and risk workflows.

· Proficiency in Microsoft Dynamics CRM, CEAC databases, Circuit, and MS Office Suite.

· Strong attention to detail and ability to manage multiple operational tasks simultaneously.

· Good problem-solving skills, with ability to handle exceptions and escalate issues when needed.

· Strong interpersonal and communication skills to collaborate with teams and stakeholders.

Qualifications

· Bachelor's degree

· 3-5 years of experience in engagement/ admin support, project operations, or financial operations.

· Prior experience of working for Australian clients

Job Type: Full-time

Benefits:

  • Additional leave
  • Company events
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • related: 3 years (Preferred)

Work Location: In person

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