
Workforce Scheduler
2 days ago
Work Setup: Onsite
Shift: Graveyard Schedule
Requirements:
- At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup
- All candidates must be amenable to start ASAP.
RESPONSIBILITIES:
Service Planning
The scheduling and service planning specialist is expected to create short-term to long-range forecasts (but not limited to) for the following: workload, HC requirements, AHT trends, shrinkage inputs, and occupancy.
Routinely evaluate interval-level attainment and trend against targets and forecasts to identify production volume changes that will lead to workload reassessment and the appropriate realignment in specific or all fields.
Track and report forecasted vs. actual production volume trends by LOB, campaign, and site. Perform root cause analysis to identify the reasoning for poor service levels and create recommendations for turnaround at the soonest possible time.
Monitor attendance and tardiness by day and interval, adjust for staffing challenges, update the scheduling database, and generate attendance reports.
Adept in capacity planning and maintenance.
Scheduling and Dissemination
Within the guidelines of the company's Standard Work Rules and using IEX as scheduling software, generate schedules, determine the appropriate shift types, and determine the number of shifts required to meet service levels by line of business (LOB) and at the campaign level.
Routinely clean up the headcount roster and other related credentials in IEX.
Loading the appropriate historical volumes and patterns into the scheduler to project month-over-month variances.
Ensures that all operational staff are positioned effectively with minimal need for overtime to meet service level objectives.
Completely schedule agent development activities per the budget without risk to service level objectives. When large-scale training and other initiatives require the use of other service area staffing, coordinate efforts by effectively communicating market/campaign.
Able to identify needs for overtime and other necessary in-office and out-of-office staffing adjustments ahead of time and incorporate them into schedules. Advise and/or approve/deny time-off requests based on objective analysis.
Conduct regular and impromptu meetings with other departmental partners to go through staffing models, recommended actions, and call out any potential risks to service level objectives and Bill to Pay together with the action plans to course correct at the soonest possible time.
-
Call Center Workforce Scheduler
2 days ago
Davao City, Davao, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the job Workforce Scheduler (Davao City) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The workforce scheduler is expected to understand and may forecast...
-
Call Center Workforce Scheduler
2 days ago
Davao City, Davao, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the job Workforce Scheduler (Davao City) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to...
-
Workforce Analyst
4 days ago
Davao City, Davao, Philippines SixEleven Full time ₱324,000 per yearJob Title: Workforce AnalystJob Description:We are seeking a Workforce Analyst responsible for aligning staffing resources with business demands. This role involves forecasting call volumes, creating and maintaining schedules, monitoring real-time performance, and analyzing key metrics such as service levels, occupancy, and adherence.Qualifications:Strong...
-
Workforce RTA Supervisor
4 weeks ago
Davao City, Davao, Philippines UNAVAILABLE Full timeOverviewAn RTA Supervisor will oversee a team of workforce analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage...
-
workforce analyst- onsite davao
2 days ago
Davao City, Davao, Philippines SixEleven Full time ₱27,000 per yearJob Title: Workforce AnalystJob Description:We are seeking a Workforce Analyst responsible for aligning staffing resources with business demands. This role involves forecasting call volumes, creating and maintaining schedules, monitoring real-time performance, and analyzing key metrics such as service levels, occupancy, and adherence.Qualifications:Strong...
-
Workforce Forecaster and Planner
1 week ago
Davao City, Davao, Philippines Optum Full time ₱900,000 - ₱1,200,000 per yearJob ResponsibilitiesThis position is responsible for forecasting staffing variables (i.e. volume, average handle time, off-phone activities, overflow, etc.) and working with the leadership team to validate the planning assumptions and volume forecastFormulate recommendations based upon analysis, data and input from users and departmental...
-
HR Generalist
4 days ago
Davao City, Davao, Philippines Grovirt Full time ₱250,000 - ₱350,000 per yearFull-Time | Night Shift (Aligned to US Pacific Standard Time)We are seeking a detail-oriented and people-focused HR Associate to join our outsourcing company's growing team. This role will support our remote workforce and US-based clients by handling employee relations, assisting with HR operations, and ensuring labor compliance. The position is ideal for...
-
Admin Officer
4 days ago
Davao City, Davao, Philippines AUTOWARE INDUSTRIES Full time ₱264,000 per year* Coordinates with the Department Heads to maintain quality of service to clients/ tenants including cleanliness, orderliness and improvement.* Executes company's standard system, company policy and house rules.* Acts as property custodian.* Maintains good P.R. and attends to clients' / tenants' needs.* Schedules meetings, answers interoffice inquiries and...
-
Campaign Analyst
4 days ago
Davao City, Davao, Philippines Six Eleven Global Services & Solutions. on behalf of Six Eleven Global Services & Solutions Full time ₱240,000 per yearSix Eleven Global Services & Solutions. on behalf of Six Eleven Global Services & Solutions is hiring a Full time Campaign Analyst role in Poblacion District, Davao Region. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱20,000 per monthResponsible for...
-
Real Time Analyst
4 days ago
Davao City, Davao, Philippines SixEleven Full time ₱216,000 - ₱240,000 per yearUrgent: Real Time AnalystJob Requirements:*Responsible for monitoring live call volumes, response times, and agent performance in real-time.*Track KPIs (Key Performance Indicators) such as service level, handle time, and abandonment rates, ensuring that service targets are met.*Adjust intraday forecasts based on actual volume and staffing levels to optimize...