Workforce Forecaster and Planner

2 days ago

Davao City, Davao, Philippines Optum Full time ₱900,000 - ₱1,200,000 per year

Job Responsibilities

  • This position is responsible for forecasting staffing variables (i.e. volume, average handle time, off-phone activities, overflow, etc.) and working with the leadership team to validate the planning assumptions and volume forecast
  • Formulate recommendations based upon analysis, data and input from users and departmental management
  • Maintaining a close working relationship with all departmental leadership in developing staffing strategies
  • Advise Operations regarding balancing work volume; collaborate with managers within and across sites to balance workload between departments on a regular as well as ad hoc basis.
  • Partner with Operations regarding forecasting / planning based on actual experience and trend analyses and implement necessary tactics to achieve service targets.
  • Partner with staff and leadership (e.g., Director, Business Managers, Supervisors) within and across sites to identify business opportunities based on analysis of reports (e.g. consolidate queues, change phone hours).
  • Analyze, develop action plan and resolve service delivery and / or service level issues.
  • Review Key Performance Metrics and subsequent drivers, implementing actions for improvement
  • Adjust workforce requirements based on changing / dynamic forecasts; reforecast when necessary.
  • Collaborate with supervisors to identify and track both planned and unplanned absences.
  • Review forecasts on an intra - daily, weekly, monthly and annual basis for all workgroups, and compare actual results to forecasts, identifying opportunities for improvement and implement solutions.
  • Identify volume trends and averages on a monthly and quarterly / seasonal (when necessary) basis.
  • Establish and maintain communication channels regarding events that impact call and claim volumes.

Job Qualifications

  • Graduate degree preferably in Statistics or Math
  • Minimum of 5 years of experience in Workforce Management, 2 years in capacity planning, forecasting, budgeting & scheduling
  • Experience in workforce management, budget planning, analytical and/or statistical experience preferably in a call center environment
  • Strong business, operational and procedural knowledge of a contact center.
  • Experience in leading change, driving performance, and reducing operational defects.
  • Proficiency with MS Office (e.g., Excel, Access)
  • Technical understanding of telecom hardware (e.g., PBX, ACD, IVR).
  • Understanding of contact center planning and routing software and programming requirements (e.g., CMS modifications, vector scripting,).
  • Knowledge of Human Resource policies and procedures.
  • Analytical with experience identifying root cause of defects and removing defects.
  • Statistical analysis skills.
  • Written and verbal communication skills.
  • Business focus to understand company's vision, mission and strategy to achieve long and short term goals.
  • Adaptable and able to move with change while maintaining a positive attitude.
  • Dependable and consistent.
  • Superior planning and organizational skills that effectively allocate and manage resources across the site.
  • Strong problem solving skills that enable quick identification and efficient resolution of issues.
  • Highly respected individual with ability to influence others and build strong relationships
  • Amenable to work in Davao

What we offer

  • Market Competitive Pay Levels
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits

Who we are

Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

We're a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 14,000 employees in the Philippines.

Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that's dedicated to Caring. Connecting. Growing together.

  • OPERATIONS MANAGER

    4 days ago

    Davao City, Davao, Philippines Aickman and Greene Full time ₱360,000 - ₱420,000 per year

    The Operations Manager position leads and oversees daily profitability and functionality of all stores, ensuring they function effectively and efficiently while maintaining superior product quality, trained workforce, continual improvement and excellent customer service. The Operations Manager is directly responsible for leading staff productivity, managing...

  • Operations Manager

    2 weeks ago

    Davao City, Davao, Philippines Full Potential Solutions Full time ₱900,000 - ₱1,200,000 per year

    About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

  • Operations Manager

    6 days ago

    Davao City, Davao, Philippines Full Potential Solutions Full time ₱1,200,000 - ₱3,600,000 per year

    About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

  • Operations Manager

    2 weeks ago

    Davao City, Davao, Philippines Full Potential Solutions Full time $70,000 - $120,000 per year

    About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology...

  • Purchaser

    1 week ago

    Davao City, Davao, Philippines PHILBLANC COMPANY Full time ₱1,200,000 - ₱2,400,000 per year

    About the role Philblanc Company, a leading manufacturer in the Philippines, is seeking a skilled Purchaser to join our team in Davao City, Davao del Sur. As a Purchaser, you will play a crucial role in managing the procurement and inventory processes that support our manufacturing operations. This full-time position offers the opportunity to contribute to...

  • finance & importation manager

    15 minutes ago

    Davao City, Davao, Philippines Dominic and Sons Realty & Development Corporation Full time ₱400,000 - ₱800,000 per year

    The Finance and Importation Manager, will oversee the financial activities related to importation and procurement, ensuring efficient management of financial resources and compliance with import regulations.DUTIES AND RESPONSIBILITIES: Financial Management:Develop and manage financial models for forecasting, and strategic planning.Prepare and analyze...

  • Quantity Surveyor

    2 days ago

    Davao City, Davao, Philippines JCV & Associates Project Management and Development, Inc. (JCVA) Full time ₱40,000 - ₱80,000 per year

    MAJOR RESPONSIBILITIESCollaborate with architects, clients, and other stakeholders to understand project requirements and develop construction plans and designs.Prepare cost estimates, budget plans, and project schedules based on the proposed designs and construction requirements.Identify and source construction materials, equipment, and subcontractors...

  • Capacity Planner and Forecaster

    4 days ago

    Paranaque City, Calabarzon, Philippines SPi Global (now Straive) Full time ₱900,000 - ₱1,200,000 per year

    Location: Paranaque, Laguna and DumagueteCAPACITY PLANNER AND FORECASTERJob DescriptionThe Capacity Planner and Forecaster is responsible for analyzing historical data, creating accurate  forecasts, and developing capacity plans to ensure optimal resource allocation. This role requires  strong analytical skills and expertise in statistical modeling and...

  • Workforce Planner

    6 days ago

    Quezon City, Philippines TaskUs Full time

    .Workforce Planner page is loaded## Workforce Plannerlocations: Quezon, NCR, Philippinestime type: Full timeposted on: Posted 8 Days Agojob requisition id: R\_2509\_11859****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect...

  • Workforce Reporting Analyst

    7 days ago

    Quezon City, Philippines TaskUs PH Full time

    About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Workforce Manager

    2 days ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱480,000 - ₱816,000 per year

    Job Overview:We are seeking a proactive Workforce Manager (WFM) to drive workforce planning, scheduling, and reporting. The role requires advanced Excel skills, WFM tool expertise, and strong analytical and communication abilities to deliver actionable insights and optimize service procedures.Key Responsibilities:Create and analyze reports and dashboards...

  • Workforce Planner

    4 weeks ago

    Quezon City, Philippines TaskUs Full time

    Overview TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Workforce Planner

    3 hours ago

    Antipolo City, Calabarzon, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    *Job DescriptionAbout TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Production/Material Planner(GCS, Philippines: Cebu)

    3 weeks ago

    Davao City, Philippines Teradyne Full time

    Production/Material Planner(GCS, Philippines: Cebu) Date: Sep 17, 2025 Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supportedto innovate and learn something new every day. We cultivate a culture of inclusion for...

  • Merch Assistant Planner

    7 days ago

    Davao City, Philippines Somewhere Full time

    Overview Merch Assistant Planner Location: Remote Schedule: Part-time | Approx. 15-20 hours per week | Flexible within U.S. business hours EST Compensation: Philippines: USD $7 - $10 per hour; Latin America: USD $9 - $13 per hour Industry: Retail / Merchandising This position supports a leading U.S. retail organization recognized for its long-standing...

  • Workforce Planning

    4 weeks ago

    Davao City, Philippines MCI Full time

    JOB TYPE Full-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Workforce Planning...

  • Senior Workforce Manager

    21 minutes ago

    Quezon City, National Capital Region, Philippines TaskUs Full time ₱1,200,000 - ₱2,400,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...