Campaign Analyst
5 days ago
Six Eleven Global Services & Solutions. on behalf of Six Eleven Global Services & Solutions is hiring a Full time Campaign Analyst role in Poblacion District, Davao Region. Apply now to be part of our team.
Job summary:
- Flexible hours available
- 1 year of relevant work experience required for this role
Expected salary: ₱20,000 per month
Responsible for monitoring live call volumes, response times, and agent performance in real-time.
- Track KPIs (Key Performance Indicators) such as service level, handle time, and abandonment rates, ensuring that service targets are met.
- Adjust intraday forecasts based on actual volume and staffing levels to optimize resource allocation and operational efficiency.
- Coordinate with workforce management to implement schedule adjustments, including break and lunch timings, to meet unexpected demand.
Analyze real-time contact center performance data to identify trends, anomalies, or issues affecting customer service delivery.
Minimum 6 months – 1 year experience in a RTA role in a contact center environment · Must be willing to work on day, night shift rotations · Proficient in MS Office Suite, and internet · Proactive with a strong work ethic and eagerness to 'go the extra mile'.
- Resourcefulness and creative thinking · Adaptable to learn new processes, concepts, and skills.
- Demonstrates the ability to work as part of a team, adding positive attitude and business focus.
- Ability to work in a fast-paced, deadline-driven environment.
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