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Workforce Analyst

2 weeks ago

Davao City, Davao, Philippines SixEleven Full time ₱324,000 per year

Job Title: Workforce Analyst

Job Description:

We are seeking a Workforce Analyst responsible for aligning staffing resources with business demands. This role involves forecasting call volumes, creating and maintaining schedules, monitoring real-time performance, and analyzing key metrics such as service levels, occupancy, and adherence.

Qualifications:

  • Strong verbal and written communication skills
  • Knowledge of call center KPIs (AHT, SLA, shrinkage, occupancy, utilization, adherence)
  • Experience in a BPO, call center, or service center environment
  • Background in workforce management, operations, or business analytics
  • Skilled in forecasting, scheduling, and real-time adherence monitoring
  • Flexibility to relocate based on business needs (e.g., Cagayan de Oro)

Salary: Php 27,000

Job Type: Full-time

Pay: Php27,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person