
Real Time Analyst
4 days ago
Urgent: Real Time Analyst
Job Requirements:
*Responsible for monitoring live call volumes, response times, and agent performance in real-time.
*Track KPIs (Key Performance Indicators) such as service level, handle time, and abandonment rates, ensuring that service targets are met.
*Adjust intraday forecasts based on actual volume and staffing levels to optimize resource allocation and operational efficiency.
*Coordinate with workforce management to implement schedule adjustments, including break and lunch timings, to meet unexpected demand.
*Analyze real-time contact center performance data to identify trends, anomalies, or issues affecting customer service delivery.
Qualifications:
· Minimum 6 months – 1 year experience in a RTA role in a contact center environment
· Must be willing to work on day, night shift rotations
· Proficient in MS Office Suite, and internet
· Proactive with a strong work ethic and eagerness to 'go the extra mile'.
· Resourcefulness and creative thinking
· Adaptable to learn new processes, concepts, and skills.
· Demonstrates the ability to work as part of a team adding positive attitude and business focus.
· Ability to work in a fast-paced deadline-driven environment.
Job Type: Full-time
Pay: Php18, Php20,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
Work Location: In person
Application Deadline: 04/09/2025
Expected Start Date: 09/10/2025
-
Workforce Analyst
4 days ago
Davao City, Davao, Philippines SixEleven Full time ₱324,000 per yearJob Title: Workforce AnalystJob Description:We are seeking a Workforce Analyst responsible for aligning staffing resources with business demands. This role involves forecasting call volumes, creating and maintaining schedules, monitoring real-time performance, and analyzing key metrics such as service levels, occupancy, and adherence.Qualifications:Strong...
-
workforce analyst- onsite davao
2 days ago
Davao City, Davao, Philippines SixEleven Full time ₱27,000 per yearJob Title: Workforce AnalystJob Description:We are seeking a Workforce Analyst responsible for aligning staffing resources with business demands. This role involves forecasting call volumes, creating and maintaining schedules, monitoring real-time performance, and analyzing key metrics such as service levels, occupancy, and adherence.Qualifications:Strong...
-
Campaign Analyst
4 days ago
Davao City, Davao, Philippines Six Eleven Global Services & Solutions. on behalf of Six Eleven Global Services & Solutions Full time ₱240,000 per yearSix Eleven Global Services & Solutions. on behalf of Six Eleven Global Services & Solutions is hiring a Full time Campaign Analyst role in Poblacion District, Davao Region. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱20,000 per monthResponsible for...
-
Data and Financial Analyst
4 days ago
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time $104,000 - $130,878 per yearThis full-time Data and Financial Analyst role offers fixed weekend time off, based in Davao City, Davao del Sur. You will be responsible for providing in-depth data analysis and financial reporting to support the company's strategic decision-making.What you'll be doing• Develop and maintain complex financial models for investment sales, financings, joint...
-
Real Estate
2 days ago
Davao City, Davao, Philippines SixEleven Full time ₱480,000 - ₱600,000 per yearJob Opportunity: REAL ESTATE/VIRTUAL ASSISTANT (ONSITE)We are seeking a motivated and detail-oriented individual to provide administrative and social media marketing support for our growing team. The ideal candidate will be proactive, organized, and creative, with a strong ability to communicate effectively and manage multiple responsibilities.Key Skills &...
-
Real Estate Sales Agent
4 weeks ago
Davao City, Davao, Philippines villocino realty Full timeOverviewThis is a full-time on-site role for a Real Estate Sales Agent, located in Davao. The Real Estate Sales Agent will be responsible for managing property sales, generating leads, and assisting clients in buying or selling real estate properties. The role includes conducting property showings, negotiating transactions, preparing documents, and providing...
-
Real Estate Sales Agent
4 days ago
Davao City, Davao, Philippines villocino realty Full time ₱500,000 - ₱1,000,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Real Estate Sales Agent, located in Davao. The Real Estate Sales Agent will be responsible for managing property sales, generating leads, and assisting clients in buying or selling real estate properties. The role includes conducting property showings,...
-
Data and Financial Analyst
2 weeks ago
Davao City, Davao, Philippines TORCH Solutions Full time ₱900,000 - ₱1,200,000 per yearThis is a full-time Data and Financial Analyst role at office in Davao City, Davao del Sur. The successful candidate will be responsible for providing comprehensive data analysis and financial reporting to support the company's strategic decision-making. The role comes with the benefit of fixed weekends off.What you'll be doing• Develop and maintain...
-
Data and Financial Analyst
2 days ago
Davao City, Davao, Philippines TalentSync Training and Development Full time ₱900,000 - ₱1,200,000 per yearAbout the role We are seeking a highly skilled Data and Financial Analyst to join our talented team. This full-time position offers the opportunity to work with a collaborative group of professionals in our Davao City, Davao del Sur office, with the added benefit of fixed weekends off. In this strategic role, you will provide valuable analysis and reporting...
-
File Reviewer
4 days ago
Davao City, Davao, Philippines Real Estate eBroker Inc. California Full time $40,000 - $60,000 per yearWe are a California-based real estate brokerage. Our brokerage manages thousands of transactions annually and is committed to providing exceptional support and compliance oversight for our agents.Position Overview:We are seeking a highly detail-oriented File Reviewer based in the Philippines to join our growing compliance team. File Reviewers play a critical...