URGENT HIRING Customer Service Representative

18 hours ago


Carmona, Calabarzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

As a Customer Service Associate for our Wireless & Broadband Services account in Carmona, you'll be the friendly face that guides new members through a smooth, stress-free onboarding. From setting up accounts to answering questions, you'll ensure they're hooked up with top-tier service from day one.

What You'll Bring to the Table:

  • Provide excellent customer service via phone
  • Assist with product features, queries, and sales information
  • Offer support for renewals, refunds, and objections to retain customers
  • Transfer calls to the appropriate department when needed
  • Deliver clear product and service information to customers

You're the Perfect Fit If You:

  • Have 6+ months of sales or 1+ year of customer service experience
  • Possess excellent verbal and written communication
  • Are proficient in MS Office and basic computer functions
  • Understand operating systems, browsers, and technical issues
  • Have a strong customer service focus and problem-solving skills
  • Can adapt to client tools and internal systems
  • Are familiar with end-user services on the phone system

The good stuff coming your way

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + Dependent
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.



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