Customer Care Representative

4 days ago

Carmona, Calabarzon, Philippines CARMONA HOSPITAL AND MEDICAL CENTER Full time $104,000 - $130,878 per year

General Job Qualifications

Education: Graduate of BS in Communications, Business Management or Hospitality Management.

Experience/Training: Must have at least 1 year of experience in customer service role.

Duties and Responsibilities:

  • Welcome and assist patients, visitors, and families upon arrival at the hospital.
  • Guide patients through hospital processes such as admission, billing, discharge, and appointments.
  • Provide accurate information about hospital services, schedules, and policies.
  • Listen to and resolve patient concerns in a professional and empathetic manner.
  • Coordinate with clinical and non-clinical departments to address patient needs and improve service delivery.
  • Ensure patient rights and confidentiality are respected at all times.
  • Monitor patient feedback and submit reports on service issues, suggestions, or complaints.
  • Support special needs of elderly, disabled, or non-local patients (e.g., language assistance, mobility support).
  • Conduct regular rounds in patient areas to check on patient comfort and satisfaction.
  • Promote and uphold the hospital's image through professional appearance and communication.

Job Type: Full-time

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Staff meals provided

Ability to commute/relocate:

  • Carmona A: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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