Customer Service Representative

1 week ago

Pasig, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking a talented and enthusiastic Customer Service Representative to join our dynamic team at StaffSmart Outsourcing. In this full-time, non-voice role, you will be responsible for providing exceptional customer service to our valued clients through various communication channels, excluding voice calls. The role will be based in our Bridgetowne, Pasig City site.

What you'll be doing

  • Respond to customer inquiries and requests via email, chat, and other non-voice platforms in a timely and professional manner
  • Provide accurate information, guidance, and resolutions to customer issues
  • Proactively identify opportunities to enhance the customer experience and suggest process improvements
  • Document all customer interactions and maintain detailed records
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Adhere to company policies, procedures, and service level agreements

What we're looking for

  • Minimum of 3 months of experience in a customer facing experience like being a cashier, receptionist or anything related to this
  • Associate or College Graduate
  • Excellent written communication skills and the ability to convey information clearly and concisely
  • Strong problem-solving and critical thinking skills to effectively address customer concerns
  • Proficiency in using various customer service tools and software
  • Exceptional multitasking and time management skills
  • A positive attitude, empathy, and a genuine passion for delivering exceptional customer experiences

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits package
  • Opportunities for career growth and professional development
  • Supportive and collaborative work environment
  • Team-building activities and social events

About us

StaffSmart Outsourcing is a leading provider of innovative outsourcing solutions, serving a diverse range of clients across various industries. Our mission is to empower businesses with efficient and cost-effective customer service solutions that drive customer satisfaction and loyalty. With a commitment to excellence, we strive to create a dynamic and rewarding work environment for our employees.

If you are ready to embark on an exciting new chapter in your career, we encourage you to apply for this role now.

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