Customer Support Associate

2 weeks ago

Pasig, National Capital Region, Philippines KwikCare Full time

About the Role:

KwikCare is seeking a Customer Support Associate who will serve as the main point of contact for both insurers and members. You'll play a key role in providing prompt, empathetic, and solution-oriented assistance—ensuring every client receives the high-quality service KwikCare is known for.

Key Responsibilities:

  • Handle inbound and outbound communications from members and insurers via phone, email, and chat.
  • Accurate handling of enrollment information of members.
  • Coordinate with internal teams to resolve member and insurer concerns efficiently.
  • Maintain detailed and accurate records of all client interactions.
  • Uphold service standards and ensure client satisfaction through professionalism and care.

Qualifications:

  • College level or graduate in any field.
  • Minimum of 1 year experience in customer service (insurance or healthcare background preferred).
  • Excellent communication and interpersonal skills.
  • Strong attention to detail with member's information and ability to multitask.
  • Customer-focused with a proactive problem-solving attitude.
  • Willing to work on weekends, holidays, and flexible schedules.
  • Must be comfortable working in a hybrid setup (2x a month onsite only) and shifting schedule (day/mid shift only).

What We Offer:

  • Competitive benefits
  • Hybrid work arrangement
  • Supportive and collaborative team culture
  • HMO from day 1, free dependent upon regularization

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