Online Support Representative

5 days ago

Ortigas Metro Manila, Philippines Millennial Zeal Technology Corporation Full time ₱150,000 - ₱250,000 per year

Job Description

We are looking for a Customer Support Representative who will handle and resolve customer inquiries through chat, email, and inbound calls. The role requires professionalism, strong communication skills, and the ability to deliver excellent service while adhering to company standards.

Key Responsibilities:

  • Respond to customer inquiries via chat, email, and inbound calls in a professional and timely manner.
  • Follow company protocols and process flows to provide accurate and satisfactory solutions.
  • Participate in company-provided training essential for handling customer queries.
  • Guide users through technical troubleshooting procedures using company SOPs.
  • Engage with customers proactively, demonstrating a positive and professional approach.
  • Document and track customer inquiries, complaints, and resolutions in the company database.
  • Conduct follow-ups through calls or emails to ensure concerns are resolved.
  • Escalate critical issues (e.g., product defects, social media complaints, DTI-filed cases) to the immediate superior.
  • Uphold information security policies and maintain confidentiality of customer data.
  • Perform other related tasks and ad hoc duties as required.

Job Qualifications:

  • College graduate (open to any course).
  • Typing speed of 35–40 WPM with accuracy.
  • Strong communication and interpersonal skills.
  • Proficient in English and Tagalog with active listening skills.
  • Ability to communicate clearly and use positive language with customers.
  • Customer service experience is an advantage.
  • Able to handle various customer types, including irate, elderly, VIP, and general customers.
  • Technical background or troubleshooting experience is a plus.
  • Willing to undergo and successfully complete company training.
  • Comfortable working in a fast-paced environment.

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