Senior HR Officer
19 hours ago
Senior HR Officer
About Concert8
Concert8 is a Canadian BPO with primary operations in Manila. We have over 15 years of outsourcing experience in customer service, SaaS support, accounting, virtual assistance, IT support, and development. We focus on delivering high-caliber talent and measurable results for our clients.
Role Overview
We are hiring a Senior HR Officer to lead end-to-end HR functions. This role handles recruitment, onboarding, employee engagement, compliance, policy development, and HR operations. The ideal candidate has experience in a start-up and BPO environment and is comfortable building HR processes while being hands-on with day-to-day tasks.
Key Responsibilities
• Lead full-cycle recruitment for various roles across the business
• Manage onboarding process and ensure a smooth transition from hiring to deployment
• Develop and run employee engagement programs to support retention
• Draft, update, and implement HR policies and internal guidelines
• Maintain HR records, contracts, and compliance with internal standards
• Act as a point of contact for employee relations and escalate issues when needed
• Work with leadership on headcount planning and talent strategies
• Monitor HR metrics such as turnover, hiring timelines, and engagement levels
• Improve and document HR workflows and procedures
• Support payroll coordination and timekeeping validation with accounting teams
• Handle labor compliance concerns and coordinate with legal when needed
Qualifications
• Minimum 4–5 years experience in HR with strong focus on recruitment and engagement
• Proven experience in creating and implementing HR policies
• Experience in a start-up or fast-scaling company preferred
• Background in a BPO or outsourcing setup required
• Strong understanding of HR operations, onboarding, and employee relations
• Organized, proactive, and confident in working with leadership teams
• Comfortable handling both strategic and administrative HR tasks
• Excellent communication and stakeholder management skills
Work Setup
• Manila-based operations with remote coordination with Canadian team
• Independent contractor engagement structure
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