asset management specialist

About the role

As an Asset Management Specialist at iOPEX Technologies Philippines Inc., you will play a vital role in managing and optimizing the company's physical assets. Working in a fast-paced call centre environment, you will be responsible for providing exceptional customer service and ensuring the efficient utilization and maintenance of the company's valuable resources. This full-time role is based in Taguig City, Metro Manila.

What You'll Do

 Collaborate closely with Customer Support Specialists and the Service team to facilitate the seamless

registration of all assets within the system.

 Adjust asset data based on customer and internal requirements.

 Manually apply asset warranties and subscriptions within Salesforce when necessary.

 Support the sales team on subscription renewals.

 Communicate the status of asset registration to various stakeholders, including

 Perform regular asset audits by pulling reports and managing asset dashboards within Salesforce.

 Work with the Closing Coordinator by effectively managing locations and asset assignments within Salesforce.

 Collaborate with Customer Support Specialists and the Service team to ensure the seamless registration

of all assets within the system.

 Monitor and manage the entire lifecycle of EV charging assets within Salesforce, from procurement to

decommissioning.

 Adjust asset data based on customer and internal requirements to maintain data accuracy.

 Manually apply asset warranties and subscriptions within Salesforce when necessary.

 Support the sales team with subscription renewals and ensure timely processing.

 Communicate asset registration status to internal teams, partners, and customers.

 Perform regular asset audits by pulling reports and managing asset dashboards within Salesforce.

 Manage and prioritize multiple asset registrations while coordinating with cross-functional teams.

 Maintain and update Salesforce, SharePoint, and other systems to ensure accurate tracking of asset-

related data.

 Develop and generate reports and dashboards to provide insights into asset performance, utilization, and

trends.

 Work with management to create and refine SOPs for asset registration and tracking processes.

 Identify process improvement opportunities to enhance efficiency in asset management and fulfillment.

 Assist with troubleshooting internal software systems related to asset tracking and escalating technical

issues as needed.

 Ensure timely delivery of equipment and onsite services, ensuring adherence to customer requirements.

 Work with the Closing Coordinator to effectively manage locations and asset assignments within

Salesforce.

 Issue purchase orders to vendors and ensure approval of related bills and invoices.

 Track project expenses and report on budget variances related to asset procurement and management.

 Support cross-departmental teams in resolving asset-related issues and fulfilling customer needs.

 Assist with onboarding and training new customers on the InControl platform.

 Support the team with training initiatives related to asset tracking and new software implementations.

 Attend meetings and training sessions to stay updated on asset management procedures and company

initiatives.

 Answer emails and phone inquiries related to asset registration and support as needed.

 Report and escalate problems to management to ensure timely resolution.

Your Experience and Capabilities

 2+ years of experience in a role requiring detailed project coordination, asset management, or customer

service in a high-volume customer-facing role.

 Experience in EV, solar, battery, or similar industries is highly preferred.

 Experience with software solutions to manage service or subcontractor deployment efficiency, such as

Salesforce, Zendesk, and dispatching software.

 Salesforce experience is highly preferred.

 Strong working knowledge of Microsoft Office Suite, highly proficient Excel skills

 Enterprising, self-starter attitude.

 Extremely detail-oriented, required.

 Experience in a startup business.

 Adaptable to the changing dynamics of start-up business strategy.

 Proven working experience as a coordinator in a high-volume, fast-paced field.

 Excellent client-facing and internal communication skills required.

 Excellent written and verbal communication skills required.

 Solid organizational skills include attention to detail and multitasking skills.

 Detailed follow-through, every time, with every customer.

What we offer

At iOPEX Technologies Philippines Inc., we are committed to providing our employees with a rewarding and fulfilling work environment. As an Asset Management Specialist, you will have the opportunity to grow and develop your skills while benefiting from competitive compensation, comprehensive benefits, and a supportive company culture.

About us

iOPEX Technologies Philippines Inc. is a leading provider of digital transformation and business process outsourcing solutions. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional results for our clients. Our team of dedicated professionals is committed to driving success through a collaborative and dynamic work environment.

Apply now to join our team as an Asset Management Specialist and be a part of our exciting journey