Retention Marketing Specialist

2 days ago

Manila, National Capital Region, Philippines TechVill Appliance Repair ltd. Full time $57,000 - $68,400 per year

Join Our Team at TechVill

Hey there TechVill is one of the fastest-growing home services companies in North America, and we're leading the way in appliance repair and beyond.

To continue our expansion and strengthen customer loyalty, we're looking for a Retention Marketing Specialist who will take full ownership of retention strategies, create personalized communication flows, and maximize customer lifetime value. This is your chance to join a fast-scaling company and make a measurable impact on growth.

You Are Our Colleague If:

We're looking for an independent, systematic, and results-driven professional with proven expertise in retention marketing.

Here's what makes you a great fit for this role:

  • 2–3+ years in retention marketing or CRM marketing roles.
  • Proven track record of working with international projects (U.S./Canada) — at least 1–2 years preferred.
  • Proficiency with email and CRM systems (building, segmenting, and managing campaigns).
  • Deep understanding of retention metrics (CRR, LTV, CAC vs CLV, Churn, Retention rate).
  • Strong skills in segmentation and personalized communication flows.
  • Experience in A/B testing and campaign optimization.
  • Data-driven approach to decision-making.
  • Analytical Thinking: You can structure complex data, identify insights, and transform them into actionable strategies.
  • Strategic Mindset: Ability to design and implement long-term retention strategies that drive measurable business outcomes.
  • Creativity: You know how to design engaging, personalized campaigns that resonate with customers.
  • Result-Oriented: You focus on outcomes — improving LTV, reducing churn, and increasing customer engagement.
  • Initiative: You proactively suggest solutions, test new approaches, and drive projects forward.
  • English Proficiency: Intermediate level for daily communication and coordination.

What You'll Be Doing:

  • Build and execute retention marketing strategies from scratch.
  • Develop and optimize email and CRM campaigns to increase engagement and loyalty.
  • Create personalized customer communication flows for different segments.
  • Analyze key metrics (LTV, Churn rate, Retention rate) and prepare actionable insights.
  • Conduct A/B testing to improve effectiveness of campaigns.
  • Collaborate closely with the product and marketing teams to align retention activities with business goals.

What You Will Get

  • Flexible remote work arrangement.
  • Competitive payment in USD.
  • Opportunities for professional growth and learning.
  • Future relocation prospects to Canada.
  • A supportive and collaborative team environment.
  • Fully English-speaking work culture.

Why TechVill?

We're proud of what we've built so far:

  • #1 Repair Company: We're recognized by a top appliance manufacturer as the best in the city.
  • 40,000+ Happy Customers: We've earned their trust with exceptional service.
  • Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
  • Big Ambitions: We're on a mission to set new standards in home services.
  • Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

Ready to join a team that's setting new standards in-home services? Apply now and let's grow together

Job Type: Full-time

Pay: Php57, Php68,500.00 per month

Experience:

  • Retention Marketing: 2 years (Preferred)
  • working with Canadian/U.S. projects: 1 year (Preferred)

Work Location: Remote

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