
Retention Marketing Specialist
4 days ago
Join Our Team at TechVill
Hey there TechVill is one of the fastest-growing home services companies in North America, and we're leading the way in appliance repair and beyond.
To continue our expansion and strengthen customer loyalty, we're looking for a Retention Marketing Specialist who will take full ownership of retention strategies, create personalized communication flows, and maximize customer lifetime value. This is your chance to join a fast-scaling company and make a measurable impact on growth.
You Are Our Colleague If:
We're looking for an independent, systematic, and results-driven professional with proven expertise in retention marketing.
Here's what makes you a great fit for this role:
- 2–3+ years in retention marketing or CRM marketing roles.
- Proven track record of working with international projects (U.S./Canada) — at least 1–2 years preferred.
- Proficiency with email and CRM systems (building, segmenting, and managing campaigns).
- Deep understanding of retention metrics (CRR, LTV, CAC vs CLV, Churn, Retention rate).
- Strong skills in segmentation and personalized communication flows.
- Experience in A/B testing and campaign optimization.
- Data-driven approach to decision-making.
- Analytical Thinking: You can structure complex data, identify insights, and transform them into actionable strategies.
- Strategic Mindset: Ability to design and implement long-term retention strategies that drive measurable business outcomes.
- Creativity: You know how to design engaging, personalized campaigns that resonate with customers.
- Result-Oriented: You focus on outcomes — improving LTV, reducing churn, and increasing customer engagement.
- Initiative: You proactively suggest solutions, test new approaches, and drive projects forward.
- English Proficiency: Intermediate level for daily communication and coordination.
What You'll Be Doing:
- Build and execute retention marketing strategies from scratch.
- Develop and optimize email and CRM campaigns to increase engagement and loyalty.
- Create personalized customer communication flows for different segments.
- Analyze key metrics (LTV, Churn rate, Retention rate) and prepare actionable insights.
- Conduct A/B testing to improve effectiveness of campaigns.
- Collaborate closely with the product and marketing teams to align retention activities with business goals.
What You Will Get
- Flexible remote work arrangement.
- Competitive payment in USD.
- Opportunities for professional growth and learning.
- Future relocation prospects to Canada.
- A supportive and collaborative team environment.
- Fully English-speaking work culture.
Why TechVill?
We're proud of what we've built so far:
- #1 Repair Company: We're recognized by a top appliance manufacturer as the best in the city.
- 40,000+ Happy Customers: We've earned their trust with exceptional service.
- Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
- Big Ambitions: We're on a mission to set new standards in home services.
- Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.
Ready to join a team that's setting new standards in-home services? Apply now and let's grow together
Job Type: Full-time
Pay: Php57, Php68,500.00 per month
Experience:
- Retention Marketing: 2 years (Preferred)
- working with Canadian/U.S. projects: 1 year (Preferred)
Work Location: Remote
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