Retention Manager

3 days ago

Manila, National Capital Region, Philippines Pelicen Incorporated Full time ₱400,000 - ₱800,000 per year

A
Retention Manager
is responsible in managing the assigned accounts and performing all client retention activities, which includes account replenishment, assessment and evaluation, and market update.

Duties And Responsibilities

  • Maintain active status of all assigned clients
  • Promote account strength maintenance
  • Upsell the company offers and services
  • Educate clients of techniques and strategies
  • Develop and execute customer retention and growth strategies
  • Work closely with sales teams to drive upsell opportunities and expand customer portfolio
  • Update clients of market events and trends for possible profit and opportunities
  • Ensure the adherence of the clients to compliance and other regulatory requirements in retention to their account activities.

Minimum Qualifications

  • With at least 6 months to 1 year experience in customer success role
  • Customer retention, retention strategies, and analytical skills
  • Strong communication and customer service abilities
  • Strong sales experience is a MUST
  • With exceptional knowledge in the market, including Forex, CFDs, and Commodities

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