Collections Officer

10 hours ago

Taguig, National Capital Region, Philippines Galilee Business Support Services Full time ₱360,000 - ₱480,000 per year

Official Role Title: Collections Officer - Asset Finance

We're on the hunt for a detail-driven and proactive Collections Officer - Asset Finance to join our growing offshore team This role blends collections responsibilities with hands-on loan administration for Commercial Asset Finance products. If you're passionate about accuracy, customer care, and financial services, we want to hear from you

About the Role:

As a Collections Officer - Asset Finance, you'll support day-to-day collections and loan servicing tasks, ensuring accuracy, compliance, and great customer outcomes. You'll handle a range of administrative duties, follow up with borrowers, and work closely with agents, lenders, and customers—always with professionalism and empathy.

Who We Are:

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity. Grow with GBSS, where your potential meets real opportunity.

What You'll Be Doing:

  • Administer Commercial Asset Finance Loans for various channels under the client's brand
  • Data entry and account maintenance across systems like Tango, MTS, and Finacle
  • Issue and process invoices related to mercantile agents
  • Generate and email hardship applications, default notices, and arrears letters
  • Manage and update the hardship register and send hardship decline notices
  • Issue field call instructions and default notice instructions
  • Handle inbound written requests (direct debits, hardship, info requests, etc.)
  • Liaise with clients and lenders to process variations, direct debit, and transfers
  • Make outbound calls to follow up on documentation, insurance claims, hardship applications, etc.
  • Conduct outbound collection calls to help borrowers resolve arrears
  • Send follow-up emails/SMS and respond to the RAF Collections inbox
  • Provide full administrative support to the Collections Team
  • Follow internal communication protocols and policies on all customer interactions
  • Perform other tasks as required by management to meet business objectives

About You:

  • 3–5 years' experience in collections and/or loan administration (Commercial Asset Finance a bonus)
  • Excellent written and spoken English
  • High attention to detail and organization
  • Able to multitask and thrive in a fast-paced environment
  • Intermediate Excel skills and strong computer literacy
  • Strong team player with a can-do attitude
  • Customer-first mindset with solid service and negotiation skills
  • Able to manage time effectively and meet tight deadlines
  • Knowledge of Consumer Credit Code, Privacy Act, or equivalent is a plus
  • Experience in a high-volume call centre is desirable
  • Empathy, professionalism, and relationship management come naturally to you

Why Join Us?

  • HMO + FREE dependent coverage
  • Paid leave accrual from day one
  • Access to wellness perks and mental health support
  • Additional client-specific benefits
  • Collaborative and supportive work culture
  • Real career growth and training opportunities

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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