Collections Agent

2 weeks ago

Taguig, National Capital Region, Philippines Bill Gosling Outsourcing Full time ₱204,000 - ₱216,000 per year

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

We are looking for Collections Agents to join our team In this role, you will be responsible for reviewing customers' delinquent loan accounts, reaching out to discuss their payment status, and negotiating tailored payment plans to help them regain good standing. Your ability to communicate effectively and find the best solution for each customer will be key to their financial recovery.

What You'll Do

This position requires ability to work onsite - 100% remote work is not available. Our office is located at Three World Square, Upper McKinley Road, Fort Bonifacio, Taguig, 1634 Metro Manila, Philippines.

  • Negotiate payment terms/arrangements if applicable.
  • Review account status/information thoroughly to understand the customer's inquiry/need.
  • Respond to inquiry/need and d upon the most appropriate solution, if applicable.
  • Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
  • Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
  • Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information
  • Champion company core values and other company programs
  • Other duties as assigned

What We're Looking For

  • Previous experience in a Collections role is preferred but not required
  • You enjoy talking to people on the phone
  • You are empathetic, a good listener, and want to help others
  • Have a desire to grow and drive your career forward
  • for SHS Graduates must have at least 1 year BPO experience handling international account
  • 2nd year college undergraduate or Degree holders, no experience required

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
  • Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
  • Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

You can ask me anything; I can reply quickly. Thank you Feel free to ask anything, even if you ask in Tagalog. I will answer your questions about applying here. Thank you.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php17,000.00 per month

Benefits:

  • Company events
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Language:

  • English (Preferred)

Work Location: In person

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