CSR - Customer Service Representative

3 days ago

Work from Home, Philippines InfoCentrale Business Management Services Full time ₱180,000 - ₱216,000 per year

Overview

We are looking for a French-speaking Customer Service Representative (CSR), to provide remote administrative and customer support for a healthcare client. This role involves assisting with client communications, scheduling, documentation, and other virtual office tasks while ensuring professionalism and accuracy.

Responsibilities

  • Communicate with clients and patients via email, phone, or chat in both French and English.
  • Engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide product or service information with enthusiasm and professionalism.
  • Assist clients in navigating our services, ensuring a smooth and positive experience through effective communication and active listening.
  • Maintain accuracy, confidentiality, and compliance with company and healthcare policies.
  • Support healthcare professionals with administrative tasks.
  • Handle outbound calling campaigns to follow up on customer requests, gather feedback, or promote new offerings.
  • Manage data entry tasks accurately within our CRM systems, maintaining up-to-date customer records and transaction logs.
  • Demonstrate excellent phone etiquette by maintaining a friendly tone, clear articulation, and professional demeanor during all interactions.
  • Support sales initiatives by identifying customer needs and suggesting appropriate solutions or upgrades.
  • Process cash handling transactions when applicable, ensuring accuracy and security at all times.
  • Utilize Microsoft Office tools to prepare reports, update documentation, and analyze customer feedback for continuous improvement.
  • Collaborate with team members to enhance service delivery, share insights, and contribute to a positive call center environment.
  • Maintain compliance with company policies and procedures while delivering outstanding customer support.

Experience and Qualifications:

  • Previous call center experience or roles involving customer support is highly preferred; experience in outbound calling is a plus.
  • Proven ability to handle multiple tasks simultaneously with excellent typing speed and accuracy.
  • Familiarity with Microsoft Office applications such as Word and Excel for documentation and analysis purposes.
  • Demonstrated sales aptitude with the ability to identify opportunities for upselling or cross-selling products/services.
  • Knowledge of phone etiquette best practices to ensure professional interactions at all times.
  • Fluent in French and English (verbal and written) — required.
  • Familiarity with medical terminology, EMR systems, or CRM tools is a plus.
  • Excellent communication, time management, and multitasking skills.
  • Highly organized, detail-oriented, and adaptable to night shifts.

Schedule:

8-hour shift | Graveyard shift

Job Type: Full-time

Pay: Php15, Php18,000.00 per month

Work Location: Remote

  • Customer Service Representative

    7 days ago

    Work from Home, Philippines Bytewave Advertisement marketing Full time ₱240,000 per year

    We are looking for a friendly, reliable, and customer-focused Customer Service Representative to join our team. The CSR will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive overall experience.Key Responsibilities:Handle incoming calls, emails, and chat messages from customers in a professional mannerProvide...

  • CSR Dispatcher

    1 week ago

    Work from Home, Philippines Freeline Plumbing Services, Inc. Full time ₱480,000 - ₱504,000 per year

    The Customer Service Representative (CSR) Dispatcher is the first point of contact for customers and plays a critical role in ensuring smooth communication between clients and technicians. This position requires answering calls promptly, following proven call procedures, booking and scheduling jobs, and assisting with dispatch operations.The CSR ensures that...

  • Senior Customer Service Representative

    1 week ago

    Work from Home, Philippines On Spot Global Corporation Full time ₱250,000 - ₱300,000 per year

    Position OverviewAs a Senior Customer Service Representative (Senior CSR), you will be responsible for managing advanced customer interactions, resolving escalated issues, and providing mentorship to junior team members. You will play a vital role in ensuring customer satisfaction, upholding service standards, and supporting client retention.This role...

  • Customer Service Representative

    1 week ago

    Work from Home, Philippines Katuva LLC Full time ₱300,000 - ₱600,000 per year

    We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to provide remote support for an insurance brokerage. The main focus of this role is managing the renewal and re-marketing process for existing home and auto insurance clients, while also handling service requests and ensuring smooth day-to-day operations.This position is...

  • Customer Service Representative

    5 days ago

    Work from Home, Philippines Famco Distribution OPC Full time ₱240,000 - ₱300,000 per year

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...

  • Customer Service

    7 days ago

    Work from Home, Philippines Belakim Fashion Shoope Errands Service Full time ₱216,000 - ₱300,000 per year

    We are looking for a friendly, reliable, and detail-oriented Customer Service Representative to handle client inquiries, coordinate orders, and ensure smooth delivery of pasabuy and errand services. You will serve as the main point of contact for customers, addressing their needs and making sure they receive a seamless and positive experience.Key...

  • Customer Service Representative

    23 hours ago

    Work from Home, Philippines WinSolutions Corp Full time ₱300,000 - ₱600,000 per year

    Job Title: Customer Service Representative (Email, Chat & Limited Calls)Location: WFHEmployment Type: Full-TimeWorking Hours: Monday–Friday, 8:00 AM–5:00 PM UK TimeAbout UsWe are a fast-growing UK-based eCommerce company selling across our own website, eBay, and Amazon. We pride ourselves on delivering outstanding customer experiences through prompt,...

  • Customer Service Representative

    5 days ago

    Work from Home, Philippines Lindenberg Property Full time ₱12,480 - ₱14,280 per year

    Jetfinity Service is hiring Remote Customer Service Representatives to support our growing operations serving high-end private clients in the food industry. If you are passionate about food, proactive, and dedicated to delivering exceptional customer experiences, this is the perfect opportunity for you.We are currently looking for Customer Service...

  • Customer Service Representative

    7 days ago

    Work from Home, Philippines EC Group Full time ₱420,000 - ₱600,000 per year

    Job Description: Customer Service Representative (Live Chat)About UsAffordable Socials is part of Elite Corporation Group (ECG), a global marketing powerhouse that helps small businesses, entrepreneurs, and personal brands build strong online presences. We provide affordable, high-quality social media, branding, and website solutions that make global growth...

  • Customer Service Representative

    1 week ago

    Work from Home, Philippines Posh Baby and Kids Full time ₱60,000 - ₱120,000 per year

    This is not a VA Agency/BPO, etc. You will be directly hired to work with us THIS IS A POSITION THAT REQUIRES YOU TO HAVE AT LEAST 6 MONTHS OF WORKING FOR AN E-COMMERCE COMPANY AND HAVE SHOPIFY AND ZENDESK/GORGIAS EXPERIENCE. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE ABOVE-MENTIONED QUALIFICATIONS AS WE WILL AUTOMATICALLY REJECT YOUR APPLICATION. This is...