Customer Service Executive

1 day ago

Manila, National Capital Region, Philippines DVI Solutions Asia Full time ₱300,000 - ₱600,000 per year

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Position Overview:

We are looking for a proactive and detail-oriented Customer Service Executive to join our team in the Philippines. This role involves managing all customer support inquiries from our global accounts, with a primary focus on supporting customers based in Singapore. You will serve as the main point of contact for customer queries, ensuring a high level of service via phone and email, while also handling back-office operations including quotations, purchase orders, and supplier coordination.

Key Responsibilities:

  • Handle all customer service tickets and inquiries (phone and email) from global accounts, primarily Singapore-based clients.
  • Provide timely and professional responses to customer issues, ensuring high customer satisfaction.
  • Manage the full customer support process including back-office tasks such as:
  • Creating and following up on quotations
  • Processing purchase orders
  • Coordinating with suppliers and internal departments
  • Schedule and manage onsite visits for preventive maintenance, coordinating with technicians and ensuring alignment with client needs.
  • Maintain accurate records in CRM/ERP systems.
  • Provide accurate and up-to-date information about our products and services to customers.
  • Ensure clear and professional communication in written and spoken English at all times.

Skills and Qualifications:

  • Proven experience in a customer service or support role (preferably with B2B or global accounts exposure).
  • Strong command of English – both verbal and written – with the ability to construct professional emails and converse clearly with customers.
  • Proficient in MS Office, SharePoint, Oracle, Salesforce, or similar CRM/ERP systems.
  • Excellent organizational skills with the ability to manage multiple schedules and service timelines.
  • High attention to detail, customer-focused mindset, and strong problem-solving skills.
  • Experience in technical support or knowledge of preventive maintenance scheduling is a plus.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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