Customer Service Executive

6 hours ago

Manila, National Capital Region, Philippines DVI Solutions Asia Full time ₱300,000 - ₱600,000 per year

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Position Overview:

We are looking for a proactive and detail-oriented Customer Service Executive to join our team in the Philippines. This role involves managing all customer support inquiries from our global accounts, with a primary focus on supporting customers based in Singapore. You will serve as the main point of contact for customer queries, ensuring a high level of service via phone and email, while also handling back-office operations including quotations, purchase orders, and supplier coordination.

Key Responsibilities:

  • Handle all customer service tickets and inquiries (phone and email) from global accounts, primarily Singapore-based clients.
  • Provide timely and professional responses to customer issues, ensuring high customer satisfaction.
  • Manage the full customer support process including back-office tasks such as:
  • Creating and following up on quotations
  • Processing purchase orders
  • Coordinating with suppliers and internal departments
  • Schedule and manage onsite visits for preventive maintenance, coordinating with technicians and ensuring alignment with client needs.
  • Maintain accurate records in CRM/ERP systems.
  • Provide accurate and up-to-date information about our products and services to customers.
  • Ensure clear and professional communication in written and spoken English at all times.

Skills and Qualifications:

  • Proven experience in a customer service or support role (preferably with B2B or global accounts exposure).
  • Strong command of English – both verbal and written – with the ability to construct professional emails and converse clearly with customers.
  • Proficient in MS Office, SharePoint, Oracle, Salesforce, or similar CRM/ERP systems.
  • Excellent organizational skills with the ability to manage multiple schedules and service timelines.
  • High attention to detail, customer-focused mindset, and strong problem-solving skills.
  • Experience in technical support or knowledge of preventive maintenance scheduling is a plus.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

  • Customer Service Representative

    6 hours ago

    Manila, National Capital Region, Philippines ST. JOSEPH THE WORKER LABOR SERVICE COOPERATIVE Full time ₱150,000 - ₱250,000 per year

    Job Description:Key Responsibilities:Handle inbound and outbound customer interactions via calls, chat, or email.Provide accurate information and support to customers regarding products, services, or account-related inquiries.Resolve customer complaints efficiently and escalate complex issues to the appropriate departments when necessary.Maintain customer...

  • Customer Care Executive

    7 hours ago

    Manila, National Capital Region, Philippines Jal Yoga Full time ₱200,000 - ₱250,000 per year

    Company DescriptionJal Yoga is a unique yoga, Pilates, and barre concept studio that first opened in Singapore in January 2018. Since then, it has expanded to several countries, including Malaysia, Indonesia, Dubai, and most recently, the Philippines in 2024. In the Philippines, Jal Yoga currently operates two branches—one in Alabang, which opened in...

  • Customer Support Executive

    2 weeks ago

    Manila, National Capital Region, Philippines 247 DDCT Full time ₱240,000 - ₱420,000 per year

    Job Title:Customer Support Executive – US HealthcareLocation:RemoteJob Type:Full-TimeAbout 24/7 DCT:At 24/7 DCT, we are committed to delivering exceptional care coordination and support services within the US healthcare system. Our team ensures seamless communication between patients and providers, enhancing the overall care experience.Job Summary:We are...

  • Customer Service

    5 hours ago

    Manila, National Capital Region, Philippines HIRD SERVICES PVT. LTD. Full time ₱240,000 - ₱480,000 per year

    Hiring for CSR Executive/Associate (ASAP joiners)Hiring process: Virtual interviewWork Mode: Work on Site in Metro ManilaShift: Day shiftExperience: 0–3 Year (Freshers Welcome)Salary: Up to 40k Based on ExperienceSkills & QualificationsEducation: Any Graduate/Undergraduate can apply.Excellent English communication skills (verbal & written).Good listening...

  • Customer Success Executive

    6 hours ago

    Manila, National Capital Region, Philippines Scout | Helping Staffing Companies increase revenue using AI Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionScout AI integrates with various ATS to keep a Recruitment Agency's candidate database updated, build a candidate long list for each live job, and activate those candidates over email and LinkedIn on behalf of the recruiter.Designed specifically for Recruitment Agencies and Staffing Companies, Scout saves more than 50% of your time spent...

  • Admin and Customer Service Officer

    6 hours ago

    Manila, National Capital Region, Philippines Inspire Brands Asia Full time ₱900,000 - ₱1,200,000 per year

    ROLES & RESPONSIBILITIES1. Customer Support & Dispute Resolution· Manage incoming customer enquiries through ticketing systems, email, and other digital channels.· Provide timely, empathetic, and solution-oriented responses to members.· Resolve complaints and disputes wherever possible, escalating complex cases when necessary.· Oversee escalated cases...

  • Customer Service

    4 hours ago

    Manila, National Capital Region, Philippines Group of Companies Full time

    Location: Metro Manila Employment Type: Full-Time / Contract / Project-BasedLevel: Entry-LevelAbout OpportunityWe are expanding our Customer Service Function and opening opportunities across a wide range of rolesfrom frontline service positions to team leadership and operations management. Whether you're a fresh graduate beginning your career or an...

  • Customer Service Operator

    2 weeks ago

    Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time ₱250,000 - ₱500,000 per year

    Dedicated to managing and assisting Audio Conference operator assisted calls and Zoom meetings for the Executive Office and high profile clients of the firm. They are instrumental in making sure the meetings are handled with the highest level of professionalism and accuracy.QUALIFICATIONSStrong verbal & written communication skillsExcellent telephone...

  • Customer Service Team Lead

    6 hours ago

    Manila, National Capital Region, Philippines The Goodyear Tire & Rubber Company Full time ₱1,500,000 - ₱2,500,000 per year

    Summary Of The RoleThe Customer Service Team Leader manages day-to-day operations of the National Replacement customer service team, ensuring performance targets, service quality, and team capability are met. The role acts as a liaison between CS and other departments, drives continuous improvement initiatives, and supports staff development to foster a...

  • Customer Service

    2 weeks ago

    Manila, National Capital Region, Philippines BruntWork Full time ₱60,000 - ₱120,000 per year

    OverviewJoin an exciting and fast-growing company in the gaming industry as a Customer Service & Administrative Support Specialist. In this role, you'll be the first point of contact for gaming event participants—handling inquiries, ensuring smooth event experiences, and supporting general administrative tasks. This is a great opportunity to develop...