IT Service Delivery Specialist

1 day ago

Manila, National Capital Region, Philippines Wesource Management Consultancy Firm Full time ₱50,000 per year

IT Service Delivery Specialist - Hybrid - 50kWe are hiring for an IT Service Delivery Specialist. Hybrid from Monday to Friday (3x a week WFH) - Will transition to full onsite work eventually. Makati main office.

Salary is up to 50k. Role and ResponsibilitiesInteracting with the customer and business team, understanding the SLAs and coordinating the first level support to support and maintain our business services/products and the infrastructures (main responsibility). Enabling value for customers through services.

Leading client engagement and having the responsibility to ensure that the client receives services to their agreed deliverables and to the required standard of quality, within specified SLAs. Overseeing incidents and requests to ensure high-quality service delivery with accurate reporting. Implementing global service delivery processes, ensuring systems and methodologies are up to date.

Completing monthly, quarterly, and annual service reviews. Conducting assessments to ensure software and hardware components are up-to-date and liaising with technical staff for utility upgrades. Responsible for the operation, maintenance, and repair of information technology systems.

Maintaining proper records of technical and procedural operations. Qualifications and Education Requirements2-3 years of experience as an IT Service Delivery Supervisor, Officer, or Team Lead. Solid IT knowledge with a hands-on attitude.

Good composure and ability to work under pressure. Ability to manage a budget and prioritize effectively. Strong communication skills, effective PR skills, ability to identify and suggest process changes, and stakeholder management.

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