Service Delivery Specialist

4 hours ago

Manila, National Capital Region, Philippines Trends Group Inc. Full time
Overview

Service Delivery Specialist role focusing on service delivery management, SLA creation and governance, and customer relationship management within IT Services and IT Consulting.

I. Duties And Responsibilities
  • Involved in the creation Service Level Agreements
  • Facilitates periodic evaluation and negotiation of SLA's.
  • Translates customer requirements into working instructions for Service Delivery.
  • Mitigating and solving escalations with urgency and determination
  • Provide regular update to customers for on-going activities such as Incident/Problem resolution, service request, activities related to Change Request, etc.
  • Provide detailed reports related to service delivery performance
  • Building and maintaining client relationships.
  • Ensuring that quality services are delivered with regard to the agreed SLA.
  • Manages delivery and lifecycle of services for business strategy development
  • Identify and analyze issues based on feedbacks provided by customers and be able to formulate plans in eliminating bottlenecks
II. Qualifications
A. Minimum Education
  • Graduate of any four- or five-year collegiate course preferably in the field of Information and Communication Technology
B. Minimum Experience/Training
  • At least 2 years of experience of being technical support engineer is preferred.
  • At least 2 years customer facing service delivery management or project management experience is preferred.
  • Fresh grads are welcome to apply.
  • Work related experience performing ICT Project Management and/or Service Management is preferred.
  • Preferably ITIL certified but not required.
C. Competency
  • Basic ICT Knowledge covering network and information security an advantage.
Seniority level
  • Entry level
Employment type
  • Other
Job function
  • Management and Manufacturing
Industries
  • IT Services and IT Consulting

#J-18808-Ljbffr

  • Delivery Helper

    3 weeks ago

    Manila, National Capital Region, Philippines Jagars Service Cooperative Full time

    A Delivery Helper assists a delivery driver with various tasks, primarily focusing on loading, unloading, and navigating to delivery locations. They also play a crucial role in customer service and maintaining delivery efficiency. Essentially, they support the driver in ensuring timely and accurate deliveries while providing a positive customer experience.

  • Freight Delivery Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeDriver Full time ₱40,000 - ₱80,000

    Job Title:Transportation SpecialistJob DescriptionWe are seeking an experienced Transportation Specialist to transport goods safely and efficiently. The ideal candidate will have a strong safety record, excellent driving skills, and a commitment to on-time delivery.The Transportation Specialist will be responsible for operating a trailer truck, transporting...

  • Operational Delivery Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeInnovation Full time

    Job Description:As a seasoned Operational Delivery Specialist, you will play a pivotal role in ensuring the seamless delivery of solutions to our customers. Your expertise will be crucial in building patterns, conducting functional and regression testing, and implementing diagnostic solutions to support 24/7 business operations.Required Skills and...

  • IT Service Delivery Expert

    4 days ago

    Manila, National Capital Region, Philippines beBeeDelivery Full time

    IT Service Delivery ExpertWe are seeking an experienced IT service delivery expert with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions.The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing...

  • Service Delivery Manager

    60 minutes ago

    Manila, National Capital Region, Philippines MicroSourcing Full time

    Overview Position: Service Delivery Manager – Fixed and Mobile Services Location: Picadilly Site, BGC Work Setup & Shift: Onsite | Day Shift You\'ll have: Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses A...

  • Service Delivery Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $3,500 - $5,500

    Customer Support ProfessionalWe are seeking a dedicated and detail-oriented individual to join our team as a Customer Support Professional. In this role, you will be the primary point of contact for business clients, ensuring a smooth and professional experience through timely and solution-driven support.Key Responsibilities:Act as the primary point of...

  • Service Delivery Coordinator

    15 hours ago

    Manila, National Capital Region, Philippines beBeeTelecommunications Full time ₱300,000 - ₱450,000

    Job DescriptionAs a Service Delivery Associate, you will be responsible for the end-to-end management of telecommunications service delivery. This includes initiating orders and ensuring their completion.You will utilize project workflow and task management tools to track timelines, allocate tasks, monitor progress, and maintain accountability.Key...

  • Regional Services Delivery Manager

    4 hours ago

    Manila, National Capital Region, Philippines VEGA Full time

    Position OverviewWe are seeking aReginal Service Delivery Manager to oversee the delivery of managed onsite AV services for key financial services clients across the APAC region. Based in Manila, this role will be responsible for ensuring operational excellence, client satisfaction, and continuous improvement in service delivery. While experience in AV...

  • Strategic Service Delivery Expert

    5 days ago

    Manila, National Capital Region, Philippines beBeeServiceDelivery Full time

    Delivering Excellence in Service ManagementService Delivery Manager - SAP ETP As A Service/Opearate (Senior Service Delivery Manager)You will be assigned as a Senior Service Delivery Manager (SDM) to lead an Application Managed Services (AMS) team in rendering support services to clients. In this role, you are expected to ensure that service delivery and...

  • Service Delivery Associate

    22 hours ago

    Manila, National Capital Region, Philippines Gear Inc. Full time

    Senior Regional Talent Acquisition Business Partner @ Gear Inc. | Recruiting, ConsultingKey ResponsibilitiesAssist in the end-to-end management of telecommunications service delivery, from order initiation to completion.Use to track project timelines, allocate tasks, monitor progress, and ensure accountability.Manage project communications and documentation...