Global Service Delivery Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeService Full time ₱800,000 - ₱1,200,000

Job Title: Service Delivery Manager

We are seeking a highly skilled and experienced Service Delivery Manager to oversee the delivery of managed onsite AV services for key financial services clients across the APAC region.

This role is based in Manila and will be responsible for ensuring operational excellence, client satisfaction, and continuous improvement in service delivery.

The ideal candidate will have a strong background in service delivery management and experience working with AV solutions is a plus.

Key Responsibilities:

  • Manage the day-to-day delivery of AV managed services for major financial clients in the Asia Pacific region.
  • Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.
  • Lead and support a team of onsite event managers and technical support staff, ensuring high performance and professionalism.
  • Monitor service levels and KPIs, identifying areas for improvement and implementing corrective actions.
  • Collaborate with internal teams including sales, account management, and technical operations to align service delivery with client expectations.
  • Ensure adherence to industry standards, company policies, and best practices in AV service delivery.
  • Manage budgets, staffing, and resources to meet service delivery goals efficiently.
  • Provide regular reporting and insights to senior management on service performance and client satisfaction.

Qualifications:

  • Bachelor's degree in Information Technology, Engineering, Business Administration, or a related field.
  • 5–10 years of experience in service delivery management, preferably in a client-facing role.
  • Familiarity with AV technologies and solutions is advantageous.
  • Proven ability to lead cross-functional teams and manage large-scale service operations.
  • Strong interpersonal and communication skills, with a client-centric mindset.
  • Analytical and problem-solving capabilities, with a proactive approach to challenges.
  • Ability to thrive in a fast-paced, dynamic environment.

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