Service Delivery Manager

On-site - Quezon City >10 Yrs Exp Bachelor Full-timeJob DescriptionGovernment Mandated BenefitsDescriptionLead IT Projects with Vision and PrecisionTake the helm in steering complex IT projects, collaborating seamlessly with diverse departments to weave together technology solutions that align with the company's strategic goals. Your leadership ensures that each initiative progresses smoothly, meeting milestones with unwavering focus. Oversee IT Service Delivery with ExcellenceMonitor and manage the delivery of IT services, ensuring that service level agreements (SLAs) are not just met but consistently exceeded.

Your proactive approach guarantees that customer expectations are fulfilled, fostering satisfaction and trust. Guide and Support IT TeamsCoordinate and supervise IT teams, providing mentorship and support to cultivate a collaborative and efficient work environment. Your guidance empowers team members to perform at their best, contributing to the overall success of IT operations.

Implement and Uphold IT Policies and StandardsAssist in the development and enforcement of IT policies and best practices, ensuring compliance with company-wide standards. Your commitment to these policies maintains consistency and quality across all IT functions. Champion Cybersecurity InitiativesEngage in cybersecurity efforts by reviewing firewall logs, monitoring bandwidth usage, and promoting security awareness through training and communications.

Your vigilance and advocacy help safeguard the organization against potential threats. Manage Resources and Track Project ProgressPlay a pivotal role in managing IT resources, setting clear goals, and tracking the progress of ongoing projects. Your strategic oversight ensures that resources are utilized efficiently, and objectives are achieved within set timelines.

Resolve Escalated Technical IssuesAct as a primary point of contact for resolving complex technical issues, ensuring that challenges are addressed promptly and effectively. Your problem-solving skills contribute to continuous improvement in service operations. Contribute to Business Continuity and Risk MitigationSupport business continuity planning by aligning IT services with organizational needs, identifying potential risks, and implementing strategies to mitigate them.

Your foresight ensures that the organization remains resilient in the face of challenges. RequirementsExtensive Experience: Bringing 12–15 years of progressive leadership in IT service management and technology-driven initiatives across diverse business units or enterprise-wide operations. Comprehensive IT Oversight: Proven track record in overseeing the end-to-end delivery of IT solutions, ensuring consistent performance, service quality, and alignment with organizational objectives.

Strategic Leadership: Demonstrated ability to coordinate cross-functional teams, manage multiple tasks, and prioritize effectively in dynamic environments. Technical Expertise: In-depth understanding of IT systems, infrastructure, cybersecurity practices, and service management frameworks, enabling informed decision-making and risk mitigation. Effective Communication: Excellent interpersonal skills, capable of engaging with both technical teams and business stakeholders to foster collaboration and drive results.

Additional skills include: Computer Literate, Hardware, Communications Skills, Technical Skills, Troubleshooting, Leadership, Cybersecurity Awareness. PreviewToty Ross PeregrinoHR Officer E-Solutions IT ServicesHigh response rateWorking LocationIf the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:withholds your ID,requires you to provide a guarantee or collects property,