Junior Pre-sales Engineer/Solutions Engineer

10 hours ago

Makati City, National Capital Region, Philippines VITRO, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Job Description:

1. Customer-Centricity

  • Understand and address customer needs by identifying and analyzing specific requirements.
  • Tailor technical solutions to meet customer challenges, ensuring alignment with business objectives.

2. Communication Skills

  • Communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders.
  • Collaborate with internal teams and clients to ensure accurate understanding of requirements and proposed solutions.

3. Problem-Solving Skills

  • Identify and analyze customer challenges and recommend appropriate, strategic solutions.
  • Demonstrate initiative in resolving technical issues and providing practical recommendations to enhance client satisfaction.

4. Product Knowledge

  • Possess an intermediate understanding of data center technologies, including:

  • Retail and wholesale colocation

  • Direct Internet Access (DIA)
  • Internet Exchange (IX)
  • Cloud Exchange and Cloud On-Ramp
  • Data Center Interconnect (DCI)
  • Assess client requirements and recommend optimal solutions.
  • Evaluate configurations such as rack densities, network redundancy, uptime, and scalability options.

5. Consultative Selling

  • Apply a consultative approach to sales by identifying customer pain points and offering tailored solutions.
  • Collaborate with account managers to align technical recommendations with client business goals.

6. Technical Solution Design

  • Develop standard solution designs and configurations independently, based on client needs and company offerings.
  • Ensure technical feasibility, scalability, and cost-effectiveness of proposed solutions.

7. Proposal & Presentation Skills

  • Prepare detailed proposal documentation and assist in client presentations.
  • Deliver presentations confidently, demonstrating technical expertise and customer understanding.

8. Additional Responsibilities

  • Perform other duties and responsibilities as assigned by the Group Head or Manager to support department and organizational objectives.

Job Qualifications:

  • Bachelor's degree in Electrical or Mechanical Engineering, Information Technology, or other related fields relevant to the ICT industry.

  • At least 6 months to 1 year of relevant work experience in data center, ICT, or related technical environments.

  • Intermediate understanding of data center technologies (cooling, power, compute, and network connectivity).

  • Strong familiarity with data center product features and functionalities.

  • Preferably trained through:

  • Online courses on data center fundamentals

  • On-the-job training related to company data center products and CRM software
  • Basic technical writing workshops

Certifications / Licenses (Preferred but not required):

  • Certified Data Center Professional Series (CDCP, CDCS, CDCE) or equivalent
  • IT Infrastructure Library Certification (ITIL) or equivalent
  • Project Management Professional (PMP) or equivalent
  • Certifications in IP networking technologies, cloud, or related ICT fields
  • Soft skills certifications in Presentation, Negotiation, or Marketing are a plus

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