Admin & Customer Support Officer | WFH | Day Shift | Day 1 HMO

Build a Global Career in Real Estate Support

Be the voice behind the brand that helps people find their next home. Join a global team that's reshaping property services through efficiency, empathy, and excellence. In this role, you'll connect with clients, manage leads, and help create seamless property experiences. It's your opportunity to make your mark in the real estate industry while enjoying work-life balance and global exposure.

Job Description

As an Admin & Customer Support Officer, you'll be the first point of contact for all property enquiries, ensuring every client interaction is professional, timely, and handled with care. You'll manage CRM data, support the sales team, and contribute to creating smooth, consistent customer experiences across multiple platforms.

Job Overview

Employment type: Full-time

Shift: Day Shift (Monday-Friday: 7am-3pm | Saturday: 9am-3pm AU), Weekends Off

Work setup: Permanent Work From Home

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Strong English communication skills (written and verbal)
• Minimum of 3 years experience in real estate or property (buyer's agent experience highly regarded)
• Familiarity with Zendesk and CRM/CMS platforms preferred
• Background in sales, admin, or customer service
• Ability to work independently from home with reliable internet and technology setup

Attributes We Value:

• Professional phone manner and client-first mindset
• Highly organized and detail-oriented
• Fast learner, adaptable to systems and processes
• Reliable, consistent, and committed to the role long-term

Your Daily Tasks

You'll work closely with our Concierge, Sales, and Marketing teams to deliver:

• A seamless experience for every inbound enquiry
• Accurate and timely CRM and Zendesk data management
• Responsive and engaging live chat interactions
• Reliable administrative support that keeps operations running smoothly

Key Responsibilities:

• Answer all calls during rostered hours (Monday-Friday: 7am-2pm | Saturday: 9am-2pm)
• Record call outcomes accurately in Zendesk and the CRM
• Enter and update all new leads in the CRM promptly
• Contact old leads to qualify interest and assist with CMS database clean-up
• Handover qualified leads to the Concierge team for follow-up
• Respond to all live chat enquiries immediately and professionally
• Ensure all client notes, statuses, and outcomes are logged correctly
• Escalate complex or urgent enquiries to the appropriate team member
• Maintain client records and assist with reporting or other admin duties as required
• Provide daily updates on completed tasks and progress to the Concierge lead
• Collaborate with internal teams to ensure smooth lead handovers and an exceptional customer experience

About the Client

Our client is a forward-thinking real estate platform revolutionizing how property transactions are managed. By combining technology, data, and human connection, they simplify the property-buying process and deliver a seamless experience for customers across Australia.

Driven by innovation and customer-centric values, they foster a collaborative environment where every team member contributes to creating efficient, transparent, and meaningful real estate experiences.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra