Customer Service Team Leader

4 days ago

Work from Home, Philippines Omnie Full time ₱800,000 - ₱1,200,000 per year

Are you looking for an opportunity to work at a rapidly growing company? If so, we may be the business for you. We are Omnie We provide thorough, fast, and high-quality customer service for customer-centric, premier brands.

We are looking for people who love to learn new things, have a passion for technology, but most importantly, want to provide world-class customer service.

The Customer Service Team Lead supports our customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing procedures to enhance productivity and performance.

Because this role balances direct customer support with team coordination and oversight, you will

frequently serve as a liaison between a company and its customers.

Responsibilities and Duties:

  • Coordinate Customer Service Team
  • Review and Resolve Escalations
  • Evaluate Team Members
  • Support Process Improvement
  • Train New Hires
  • Scheduling
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer inquiries.
  • Knowing our client's brand inside and out so that you can answer questions.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications:

  • Previous experience in customer service or a related field preferred.
  • Excellent English communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to multitask and work well under pressure in a fast-paced environment.
  • Proficiency in using customer service software, CRM systems, and e-commerce platforms.
  • Attention to detail and accuracy in data entry and record-keeping.

Preferred Qualifications:

  • Experience in e-commerce customer service is a plus.
  • Knowledge of Shopify.
  • Experience with CRM tools like Gorgias or Zendesk.

How to Apply (Please Read):

  • PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A 20-30 SECOND VOICE INTRODUCTION.
  • Note that we won't review submissions without a resume and a video recording.

Wage and Benefits:

  • $8 USD to $10 USD per hour depending on experience
  • 5 paid days off/calendar year after 3 months of service

Schedule:

  • To Be Discussed

Why Join Us?

  • Be part of a dynamic and growing team.
  • Work remotely with a flexible and supportive environment.

Job Type: Full-time

Application Question(s):

  • Please paste your 20-30 second voice introduction here.

Experience:

  • Team Leadership: 2 years (Required)
  • E-commerce: 2 years (Required)
  • Customer service: 2 years (Required)

Work Location: Remote

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