Customer Service Team Leader

4 days ago


Work from Home, Philippines Omnie Full time ₱800,000 - ₱1,200,000 per year

Are you looking for an opportunity to work at a rapidly growing company? If so, we may be the business for you. We are Omnie We provide thorough, fast, and high-quality customer service for customer-centric, premier brands.

We are looking for people who love to learn new things, have a passion for technology, but most importantly, want to provide world-class customer service.

The Customer Service Team Lead supports our customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing procedures to enhance productivity and performance.

Because this role balances direct customer support with team coordination and oversight, you will

frequently serve as a liaison between a company and its customers.

Responsibilities and Duties:

  • Coordinate Customer Service Team
  • Review and Resolve Escalations
  • Evaluate Team Members
  • Support Process Improvement
  • Train New Hires
  • Scheduling
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer inquiries.
  • Knowing our client's brand inside and out so that you can answer questions.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications:

  • Previous experience in customer service or a related field preferred.
  • Excellent English communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to multitask and work well under pressure in a fast-paced environment.
  • Proficiency in using customer service software, CRM systems, and e-commerce platforms.
  • Attention to detail and accuracy in data entry and record-keeping.

Preferred Qualifications:

  • Experience in e-commerce customer service is a plus.
  • Knowledge of Shopify.
  • Experience with CRM tools like Gorgias or Zendesk.

How to Apply (Please Read):

  • PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A 20-30 SECOND VOICE INTRODUCTION.
  • Note that we won't review submissions without a resume and a video recording.

Wage and Benefits:

  • $8 USD to $10 USD per hour depending on experience
  • 5 paid days off/calendar year after 3 months of service

Schedule:

  • To Be Discussed

Why Join Us?

  • Be part of a dynamic and growing team.
  • Work remotely with a flexible and supportive environment.

Job Type: Full-time

Application Question(s):

  • Please paste your 20-30 second voice introduction here.

Experience:

  • Team Leadership: 2 years (Required)
  • E-commerce: 2 years (Required)
  • Customer service: 2 years (Required)

Work Location: Remote



  • Work from Home, Philippines UX Direct Global Inc Full time $40,000 - $60,000 per year

    Job SummaryThe Customer Support Team Leader is responsible for coaching and developing ahigh-performing team of customer support representatives while serving as a keypartner to our clients. This role combines hands-on team leadership withstrategic analysis, focusing on improving key performance indicators, enhancingthe customer experience, and driving...


  • Work from Home, Philippines 2Success Full time ₱30,000 - ₱50,000 per year

    Team Supervision and SupportExpectation:● Supervise and manage the CS team's operations for the assigned brand to ensurealignment with company standards (SOP).● Provide guidance in resolving immediate issues, such as handling complex customerinquiries.● Motivate and encourage the team to perform efficiently.Measurement:● Daily team performance...

  • Team Leader

    4 days ago


    Work from Home, Philippines Talentview for HelloConnect, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Sales Team Leader

    4 days ago


    Work from Home, Philippines Local Door Coupons Full time ₱24,000 - ₱50,000 per year

    Job Title: Sales Team LeaderType of Work: Full TimeCompensation: $6 per hourHours Per Week: 60 hours (willing to work 12 hours shift; 5 days per week)Overview:Are you an experienced team leader with a strong background in managing high-performing sales teams—particularly in structured, fast-paced industries such as telecommunications or digital services?...


  • Work from Home, Philippines Black Sire Technology Full time ₱360,000 - ₱480,000 per year

    Job Descriptions:Respond to live chats professionally and answer customers' enquiriesAcquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Support any other ad...

  • Team Manager

    4 days ago


    Work from Home, Philippines HeadX Full time ₱900,000 - ₱1,200,000 per year

    The Opportunity:We are seeking a highly skilled and proactive Team Manager to join our world-class Customer Experience (CX) team. This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes. We are...


  • Work from Home, Philippines Staff4Me Full time ₱800,000 - ₱1,200,000 per year

    Staff4Me is currently seeking a highly motivated and experienced Team Leader/Senior Accountant to join our finance team. As the Team Leader/Senior Accountant, you will be responsible for overseeing the accounting team, managing financial reporting, and ensuring the accuracy and integrity of financial records. This is a leadership role that offers an...


  • Work from Home, Philippines Swoop Scoop Full time ₱480,000 per year

    Swoop Scoop is searching for an all-star Customer Service Specialist to add to our pooper scooper team This position is responsible for being the main point of contact between our scoop technicians, clients, and office staff for multiple regions.Our CSR will be responsible for responding to customer inquiries through phone/email, providing estimates,...


  • Work from Home, Philippines Nooro Full time ₱360,000 - ₱420,000 per year

    Join Nooro and Turn Cancellations into Customer LoyaltyAt Nooro, we believe every customer interaction is a chance to build trust, create memorable experiences, and nurture long-term relationships. As a leader in the eCommerce health and wellness space, we're looking for a Retention Specialist who can transform returns and cancellations into renewed...

  • Customer Service

    2 weeks ago


    Work from Home, Philippines Shockwave Canada Inc. Full time ₱120,000 - ₱420,000 per year

    We're looking for a detail-oriented and motivated individual from the Philippines to join our team as a Customer Support Assistant. You'll be helping our users with questions, guiding them through our platform, and ensuring they have the best possible experience.Key ResponsibilitiesRespond to customer inquiries via chat, email, and support tickets.Provide...