Customer Service Representative FT
5 days ago
Swoop Scoop is searching for an all-star Customer Service Specialist to add to our pooper scooper team This position is responsible for being the main point of contact between our scoop technicians, clients, and office staff for multiple regions.
Our CSR will be responsible for responding to customer inquiries through phone/email, providing estimates, onboarding new customers, and scheduling out service jobs as they become available.
This position is also responsible for tracking jobs to completion and interacting with other departments of the company to ensure customer satisfaction. Professional demeanor is a required component of this position, as this role will be the first and last impression made on each client.
Responsibilities:
Answering inbound calls
Providing quotes for potential clients
Responding to social media messages, emails, and text messages
Collaborating with the field manager and Team leaders on various tasks
Assisting with billing customers, when needed
Assisting with Routing/Dispatching daily jobs
Position Requirements:
Minimum of 2 Years Customer Service Experience·
Excellent Phone Skills-
TYPING SPEED 50 WPM MINIMUM*
Background Check Required
Preferred Qualifications:
Experience with handling high volume calls/messages
Experience using CRM Systems
Experience with Outbound calling
Experience using Social Platforms including MS Outlook and Facebook Messenger
Job Location:(Remote)Job Type:
Full-Time
Compensation/Benefits:40,000PHP per Month
Company Website:
Job Type:
Full-time
Schedule: 8 hour shift
Monday to Friday
Job Type: Full-time
Pay: Php40,000.00 per month
Experience:
- Customer support: 2 years (Preferred)
Language:
- English (Required)
Work Location: Remote
Expected Start Date: 10/13/2025
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