Client Success Manager

6 days ago

Work from Home, Philippines Bamboo Works Full time
We're Bamboo Works — a fast-growing international staffing firm helping companies worldwide build high-quality, affordable remote teams. As we scale, we're hiring a Client Success Manager to lead inbound client handling, guide prospects through our recruitment process, and build long-term, trust-based relationships.

This is a pivotal role — you will be the first impression of Bamboo Works and the ongoing voice of our brand for our clients. Your communication, professionalism, and problem-solving ability will directly reflect the quality we promise.

Location: Remote (Philippines)

Engagement: Full-Time, Independent Contractor

Working Hours: Primarily PH hours (with flexibility for occasional client calls)

Monthly Salary: $1,000–$1,600 (higher for exceptional experience) + commissions

What You'll Do
  • Conduct structured discovery calls with inbound leads to understand hiring needs
  • Confidently present our services and tailor solutions to client requirements
  • Guide clients through each recruitment stage — calibration, shortlisting, interviews, onboarding
  • Maintain communication during sourcing and follow up after candidate presentations
  • Act as the primary account manager once roles are closed, ensuring client satisfaction and retention
  • Proactively identify upsell or expansion opportunities within existing accounts
  • Handle client-facing admin such as NDAs, contracts, and service agreements
  • Build and manage your own pipeline through consistent, high-quality outreach and follow-up
What We're Looking For
Requirements (Non-Negotiable)
  • Fluent English — exceptional speaking and writing skills
  • Strong communication — structured, confident, and personable
  • Professional presence — calm, trustworthy, articulate
  • University degree (business, marketing, communications, or related fields preferred)
  • Tech-savvy and business-oriented — quick to grasp new industries and roles
  • Empathetic sales approach — persuasive without being pushy
Must-Have Experience
  • 2–3+ years in staffing, recruitment, outsourcing, or offshoring in a client-facing role
  • Hands-on experience running discovery calls and managing client accounts
  • Proven success managing the full client lifecycle — from lead to long-term relationship
  • Ability to nurture B2B relationships and drive ongoing client satisfaction
  • Familiarity with remote hiring models and roles (EAs, developers, marketers, analysts, accountants)
Bonus Points For
  • Experience working with international clients (US, UK, AUS, EU, UAE)
  • Startup or high-growth environment experience
  • Strong CRM discipline and organizational skills
  • Experience in generating their own leads (LinkedIn outreach, light cold calling, etc.)
Recruitment Process
  • Initial Interview
  • Interview with the Co-Founders
  • Offer & Onboarding

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