Client Success Manager
2 hours ago
To apply, kindly fill out the link: https://job-
About Offshore Launch
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Why Join Offshore Launch?
- Impact the growth and success of small and medium-sized businesses.
- Work in a people-first, remote environment that values growth and ongoing development.
- Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
- Contribute to a culture that values partnership, service, and excellence.
Your Role
As an employee of Offshore Launch, you are being hired for a unique role within a target Client's company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client's business for multiple years.
You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:
- Membership in the Offshore Launch Slack workspace
- Bi-weekly All Team meetings
- Monthly reviews
Your job is to help the Client succeed.
Our job is to help you succeed.
About the Client
The Client Success Manager will own the entire client experience for the Group, ensuring every engagement runs smoothly from kickoff to completion. You will act as a bridge between coaches, clients, and leadership, transforming our 37-step client journey into a predictable and high-quality experience. Your role is crucial to driving accountability, reporting results, and ensuring all clients are supported and successful.
Responsibilities
- Maintain a straightforward status (green/yellow/red) for each client to monitor progress.
- Provide weekly updates to clients, coaches, and the CEO reflecting accomplished tasks, next steps, and any blocks.
- Coordinate with coaches to ensure timely management of travel, meetings, and client assignments.
- Monitor key metrics on client and coach performance weekly.
- Ensure clarity of expectations before and after each coaching session.
- Follow up amicably yet assertively to ensure commitments are delivered.
- Identify and implement monthly improvements to enhance client experience.
- Ensure consistent communication so clients are always informed of developments.
Requirements
- 3–5+ years of experience in client success, project management, or operations, ideally in professional services or coaching.
- Proven record of managing multiple client accounts successfully.
- Strong written communication skills, maintaining clarity, professionalism, and approachability.
- Exceptional organizational skills with a keen attention to detail in managing timelines and deliverables.
- Proficient with ClickUp, CRMs, or similar project management tools for tracking progress.
- Ability to interpret data and provide actionable insights based on dashboards.
- Self-starter with a strong ownership mentality; proactive in ensuring outcomes.
- Ability to remain calm and organized under pressure; adaptable to changes.
Job Types: Full-time, Permanent
Pay: Php60, Php90,000.00 per month
Benefits:
- Health insurance
- Work from home
Work Location: Remote
-
Client Success Manager
2 hours ago
Work from Home, Philippines STAFFVIRTUAL (a brand of Virtoren Services, Inc.) Full time ₱1,440,000 - ₱1,920,000 per yearAbout STAFFVIRTUAL: STAFFVIRTUAL is a global outsourcing company that connects top talent in the Philippines with international clients. We specialize in building long-term careers by providing world-class training, flexible work setups, competitive benefits, and a supportive culture that empowers people to grow and succeed.Overview: As a Client...
-
Client Success Manager
1 week ago
Work from Home, Philippines Smart Outsourcing Solution Full time ₱1,440,000 - ₱2,160,000 per yearThe Client Success Manager (CSM) is responsible for ensuring client satisfaction, retention, and long-term success across Smart Outsourcing Solution's (SOS) Employer of Record (EOR) service line. Acting as the primary point of contact post-sales, the CSM oversees client onboarding, ongoing relationship management, and service delivery coordination between...
-
Client Success Manager
2 hours ago
Work from Home, Philippines VirtuAssist Full time ₱4,800,000 - ₱6,000,000 per yearVirtuAssist is a dynamic and growing company dedicated to providing top-notch virtual assistant services to a diverse range of clients. We pride ourselves on delivering excellent service and building strong relationships with our clients. We are looking for a Client Success Manager who is passionate about customer service and can help our clients achieve...
-
Client Success Manager
4 hours ago
Work from Home, Philippines Sphere Rocket VA Full time ₱900,000 - ₱1,200,000 per yearWe're seeking a detail-oriented and proactive Client Success Manager (CSM) with Quality Assurance experience to join our remote team This role ensures client satisfaction through consistent service quality, data accuracy, and process improvement.The ideal candidate has a strong background in QA/QC, client communication, and team coordination—someone who...
-
Client Success
3 hours ago
Work from Home, Philippines Tech Guru LLC Full time ₱540,000 - ₱780,000 per yearRemote (Philippines) — Must work 8 AM – 5 PM US Central TimeTech Guru – IT for Accounting FirmsWho We AreAt Tech Guru, we partner exclusively with U.S. accounting firms, delivering secure, high-performance IT so CPAs can thrive. We're a 100% remote, EOS-run company that lives our values every day: Caring, Accountability, Responsiveness, Empathy.We...
-
Client Success Manager
5 hours ago
Work from Home, Philippines Evo Tech Software Solutions Inc. Full time $30,000 - $60,000 per yearAbout XP StrategyXP Strategy is an Amazon Ads Verified Partner agency founded by Abe Chomali. Since 2016, we've helped hundreds of brands and sellers scale profitably on Amazon through data-driven advertising and strategic account management. Our team works across a wide range of categories and account sizes - from emerging brands to established multi-ASIN...
-
Client Success Manager
2 weeks ago
Work from Home, Philippines Top Offer Academy Full time ₱1,200,000 - ₱1,920,000 per yearWe are a UK-based career coaching company and we have helped hundreds of students landing job offers in finance, investment, consulting, data and engineering. Here is our website link: We have over 150k follower on social media: This would be a full time role *And the working hours would be UK time*Client Success Manager (Full Time with 1 month probation)We...
-
Client Success Representative
2 hours ago
Work from Home, Philippines Serenity Clean Full time ₱288,000 - ₱864,000 per year**We do not monitor messages or applications. If you are interested in this opportunity, please apply at the link below**Position: Remote Client Success Representative (Part-Time Can Lead to Full-Time)Company: Serenity CleanLocation: Remote (Filipino Applicants)Work Hours: Thursday, Friday, Saturday and Sunday 5PM - 8PM ESTCompensation: $5/hour plus...
-
Remote Client Success Manager
4 hours ago
Work from Home, Philippines GKA Full time ₱55,000 - ₱100,000 per yearJoin a rapidly growing team at a global growth agency. We partner with fast-growing international businesses to deliver impactful digital strategies, world-class websites, and high-converting sales solutions. Our collaborative, fast-paced environment values initiative and innovation. You'll work with talented professionals across design, development,...
-
Client & Talent Success Specialist
2 hours ago
Work from Home, Philippines Head Hunter Full time ₱56,500 - ₱700,000 per yearAbout UsHeadHunter Partners is a global staffing company connecting businesses across the US, UK, EU and ANZ with remote talent from all over the world.We are a growing business looking for someone to support our clients and placed workers by ensuring high satisfaction and resolving any issues that arise.The RoleYou will be responsible for managing client...
