Client Success Manager

2 weeks ago

Work from Home, Philippines VirtuAssist Full time

VirtuAssist is a dynamic and growing company dedicated to providing top-notch virtual assistant services to a diverse range of clients. We pride ourselves on delivering excellent service and building strong relationships with our clients. We are looking for a Client Success Manager who is passionate about customer service and can help our clients achieve their goals.

Job Responsibilities:

Client Relationship Management: Serve as the primary point of contact for clients, ensuring their needs are met and expectations exceeded. Foster strong, long-term relationships to ensure client retention and satisfaction.

Onboarding and Training: Guide new clients through the onboarding process, ensuring they have a smooth transition and are fully equipped to work with our services. Provide training and resources as needed.

Performance Monitoring: Regularly review client accounts and monitor performance metrics of the employees to ensure goals are being met. Identify potential issues before they arise and proactively address them.

Problem Solving: Act as a liaison between clients and internal teams to resolve any issues that may arise, ensuring quick and effective solutions.

Client Feedback: Collect and analyze client feedback to identify opportunities for improvement in our services. Use this feedback to inform strategy and enhance client satisfaction.

Cross-Selling and Upselling: Identify opportunities to introduce additional services to clients, helping them to maximize the value they receive from the company.

Reporting: Provide regular updates to senior management on client satisfaction, retention rates, and other key metrics.

Strategy Development: Work with the management team to develop strategies for improving client satisfaction and retention.

Qualifications:

  • At least 3 years of proven experience in a client success, account management, or customer service role, preferably in a B2B - environment.

  • Strong interpersonal and communication skills, with the ability to build relationships and handle challenging situations.

  • Ability to analyze data and use it to drive decision-making.

  • Highly organized, with strong attention to detail and the ability to manage multiple client accounts simultaneously.

  • Proficiency in CRM tools and client management software.

  • A proactive and problem-solving mindset.

  • Bachelor's degree in Business, Marketing, Communications, or a related field is a plus.

How to Apply:

If you are passionate about customer success and want to be a part of a growing team, we'd love to hear from you Please send your resume and a cover letter to

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Work Location: Remote

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