Client Success

2 weeks ago

Work from Home, Philippines VAssistMe Full time ₱240,000 - ₱720,000 per year

Key Responsibilities

Client Management & Communication

  • Manage all communication with clients as the sole client manager across the agency.
  • Conduct onboarding for new clients, setting expectations and outlining their project roadmap.
  • Build a deep understanding of each client's business and goals.
  • Maintain strong, ongoing relationships through regular updates and check-ins.
  • Conduct client review sessions to ensure satisfaction and identify areas for improvement.

Project & Delivery Management

  • Coordinate with all department heads to ensure services are delivered according to project timelines and scope.
  • Track project milestones and deliverables using
  • Monitor workloads, budgets, and timelines to ensure quality and consistency.
  • Report on progress, client updates, and overall project health.

Trust & Quality Building

  • Ensure client confidence in the agency's work through proactive communication and transparency.
  • Support specialists by keeping clients aligned with timelines and deliverables.

Must-Have Skills & Experience

  • Project Management: Proven ability to handle multiple priorities, tasks, and clients simultaneously.
  • Customer Service & Client Relations: Excellent communication and interpersonal skills — professional, warm, and reliable.
  • Problem-Solving: Proactive and solution-oriented; comfortable troubleshooting issues and making decisions independently.
  • Attention to Detail: High accuracy in managing budgets, timelines, and documentation.

Required Tools & Systems Knowledge

  • (Highly Important):
  • Project and task management
  • Time tracking and billables
  • Budget and workload visibility
  • Reporting and updates
  • Microsoft Word:
  • Formatting and editing proposals, reports, and internal notes

Experience across these tools is essential to manage day-to-day operations and support the agency team effectively without needing constant guidance.

Job Type: Part-time

Pay: Php34,408.00 per month

Expected hours: No more than 30 per week

Benefits:

  • Work from home

Application Question(s):

  • Which CRM tools have you used before that is similar to what this role requires, and what tasks did you perform in them?

Experience:

  • Project management: 2 years (Required)

Work Location: Remote

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