Client Success Manager

5 days ago

Work from Home, Philippines Top Offer Academy Full time ₱1,200,000 - ₱1,920,000 per year

We are a UK-based career coaching company and we have helped hundreds of students landing job offers in finance, investment, consulting, data and engineering. Here is our website link:

We have over 150k follower on social media:

This would be a full time role *And the working hours would be UK time*

Client Success Manager (Full Time with 1 month probation)

We are seeking a highly motivated and empathetic individual to join our team as a Client Success Manager. In this dynamic role, you will serve as the first point of contact for students, ensuring they receive seamless support throughout their internship placement journey. Your responsibilities will span logistical coordination, emotional support, and coaching to help them get more work experience and internships.

Key Responsibilities:

Student Onboarding & Enablement

  • Run personalised welcome calls that set expectations, cover tools (Calendly/Loom/WhatsApp).
  • Ensure Forms are completed and documents collected.

Employer & Interview Coordination

  • Liaise between students and employers to source, match, and schedule interviews.
  • Manage interview logistics (time zones, links, confirmations, reschedules) and keep all parties informed.
  • Support offer management: clarify terms, align start dates, and assist light negotiation where appropriate.
  • Coordinate contract/admin steps for internships (paperwork, right-to-work checks where required).

Daily Communication & Support

  • Provide timely assistance via WhatsApp/email (SLA: fast, clear, solution-oriented).
  • Maintain professional, empathetic tone; de-escalate issues and keep confidence high.

Documentation & Reporting

  • Keep CRM/trackers spotless: notes, next actions, interview outcomes, offer status.
  • Collect and manage testimonials/case studies (with consent), and encourage referrals.
  • Flag risks early (missed deadlines, low activity) and coordinate interventions with coaches.

What you can get:

  • Training: World class coaching & training
  • High Flexibility: Remote working and the ability to make your own schedule (within reasons)
  • Culture: Be part of a fast growing, impact driven, high performance team & culture

Qualifications and Skills:

  • Some familiarity with the job application process in the UK/US and a strong understanding of related challenges.
  • Some experience in coaching business or education business.
  • Exceptional communication skills, both written and verbal, to engage effectively with diverse individuals.
  • Positive, empathetic, and patient demeanor, with the ability to connect and build trust with students.
  • Strong organizational and multitasking skills to manage multiple student interactions seamlessly.
  • Bonus: Prior experience in customer service, demonstrating a proven ability to foster client relationships.

This role is ideal for someone passionate about empowering individuals and making a meaningful difference in their career journeys. If you thrive in a fast-paced, student-centered environment, we would love to hear from you

Job Type: Full-time

Pay: Php50, Php80,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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