Account Manager

2 weeks ago

Makati City, National Capital Region, Philippines CITADEL Full time

The Account Manager develops and manages branded LPG for the LPG business and delivers the target volume. Delivers margins thru detailed account management, and maximization of initiatives and programs by growing through controlled channels. Plan, review, improve, and execute distributor business plans and DOR program, manage distributor scorecard by conducting regular business reviews, and works as a business consultant in assessing and building each distributors capabilities. Be the face of Solane in delivering channel excellence according to the CITA culture and Sales First principles. Responsible for implementing contact strategy for managed distributors and accounts that would demand face-to-face customer interface in order to resolve issues and develop the business.

Principal Accountabilities:

  • Is responsible for the development of professional distributors assigned, in compliance with sales and finance policy and all legal and technical standards.
  • Implements ILC policies, channel transformation initiatives and commercial strategies.
  • Implements and executes business reviews and business plans with channel partners.
  • Manages and monitors volume performance daily and feedback to account manager.
  • Prepares monthly Contact Plan, runs it, and feedbacks weekly to the Line Manager.
  • Ensures recovery of customer overdue.
  • Implements actions proposed by the business and /or by the Line Manager and reports timely about the results of these actions.
  • Monitors commercial installation after contract signature (verifies compliance with safety regulations and tightness tests for installations).
  • Plan, monitor, and achieve individual and team sales targets.
  • Develop, update, maintain and communicate the customer strategy for customers within portfolio, record all customer interaction and plan / allocate Be responsible and proactive on HSSE issues that affect the individual, the office environment, and their customers.
  • Monitors competitor activities and implements strategies to counter them.
  • Ensure all service providers carry out the agreed terms.
  • Actively use available systems optimally and keep customer contacts up to date and/or actively ensure accuracy where others perform these tasks.
  • Ensures all customer contracts are updated and enforced. Responsible for the development of team members individual competencies.

Key Activities

  • Ensure that all distributors interactions are properly captured and communicated to other service providers using appropriate systems.
  • Provide guidance and consultancy advise to existing business partners.
  • Work with other teams and third parties (e.g. indicators, technical assistant) when necessary to provide an efficient and cost-effective service to the customer and to deliver CVP.
  • Contribute to a knowledge-sharing and learning culture within Sales to develop Sales and Marketing expertise.
  • Keep a record of prospective call-in customers via SPANCOP.

    Qualifications:
  • Minimum 3 to 4 years of combined marketing and channel management experience.
  • Ability to plan and execute channel transformation.
  • High personal effectiveness, able to command respect without direct authority.
  • Ability to work independently with minimum supervision and support.
  • Prior experience in FMCG channel/distribution management is strongly preferred.
  • Must be willing to be assigned in Luzon, Visayas, or Mindanao.
  • Demonstrated Enterprise First mindset and actions (looking beyond department silo and contributing to business unit / ILC bottom line)

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