Team Leader Technical Support Account
2 weeks ago
We're Planas Chuliganas, a fast-growing European BPO powerhouse with 500+ talented individuals—and we're leveling up in Cebu
We're on the hunt for an inspiring Team Leader who brings fresh ideas, sharp leadership, and the drive to make an impact If you thrive in challenges, lead with passion, and know how to deliver results—this role is for you
What We're Looking For:- 2 years of experience as a Team Leader in a BPO, specializing in live chat or written support with technical support background.
- Strong leadership and coaching skills – you know how to motivate and develop a team
- Excellent understanding of KPIs, response time, and chat quality standards
- Problem-solving mindset with a focus on efficiency, accuracy, and customer satisfaction
- Strong written communication skills and proficiency in productivity tools
- Flexibility to work day and night shifts to support European and US markets
What You'll Do:
- Monitor team performance and ensure top-notch customer interactions
- Lead, coach, and support a team of 15-20 live chat agents
- Identify areas for improvement and implement solutions
- Ensure chat interactions maintain a professional and engaging tone
- Foster a collaborative and high-performing team environment
What We Offer:
- A dynamic and supportive work environment in an international BPO
- Competitive salary package with performance-based incentives
- HMO coverage, statutory benefits, 13th month pay, and additional allowances
- 12 working days of paid time off annually
Ready to lead, inspire, and make waves in Cebu?
Apply now and take your leadership journey to the next level with Planas Chuliganas
-
Senior Team Leader
1 week ago
Cebu City, Central Visayas, Philippines Support Services Group Full timeAre you a born motivator with a knack for turning goals into wins? We're on the lookout for a Senior Team Leader to take charge of our high-performing Inbound Sales Team. In this role, you'll be the driving force behind your team's success — guiding Sales Representatives, sharpening their skills, and ensuring every call turns into a closed deal.If you're...
-
Urgent Hiring: BPO Team Leader
1 week ago
Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full timeWe're Hiring: Team LeaderJoin the leadership force at Strategic Office Support Inc.Do you thrive on empowering others, optimizing performance, and driving team success? Strategic Office Support Inc. is looking for a Team Leader who will champion people development, process execution, and operational excellence.Key ResponsibilitiesSet clear goals and inspire...
-
Team Leader
2 weeks ago
Cebu City, Central Visayas, Philippines XtendOps Full timeWe are seeking a results-driven and people-focused Team Leader to manage a team supporting a Legal Intake / Law Firm account in a BPO environment. The Team Leader will oversee daily operations, ensure service quality, and coach the team to deliver accurate intakes and exceptional client support. A background in legal intake or law firm support is...
-
Team Leader
1 week ago
Cebu City, Central Visayas, Philippines Xtendops Full timeWe're Hiring: Team Leader (BPO Setup) Are you a results-driven leader with a passion for coaching and developing high-performing teams? Join XtendOps as a Team Leader and take charge of driving operational excellence and client satisfaction from legal intake law firm account. Location: Onsite – Cebu Schedule: Night shift Experience: At least 2 years...
-
Team Leader
1 week ago
Cebu City, Central Visayas, Philippines Teleperformance Full timeAbout the role Reporting to the Operations Manager, this full-time Team Leader role will be based at our modern office in Cebu City, Cebu. As a Team Leader for our Travel Account, you will be responsible for leading and developing a high-performing team that delivers exceptional customer service to our global clients. This is an excellent opportunity to...
-
Team Leader
1 week ago
Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full timeRole Overview:The Team Leader – Customer Service Operations is responsible for leading a team of customer service representatives in a fast-paced, 24x7x365 operational environment. The role focuses on driving team performance, ensuring service excellence, managing escalations, and maintaining operational stability. The Team Leader is accountable for...
-
Team Leader
1 week ago
Cebu City, Central Visayas, Philippines Optimal Unlimited Full timeTestimony Video: Job Description - Team Leader - Property ManagementAbout the Role:As a Property Management Team Leader (Management Level), you will be responsible for the work quality and efficiency of a group of Assistant Property Managers, supporting them with your real estate and property management expertise as well as group and one-on-one-led...
-
Team Leader
1 week ago
Cebu City, Central Visayas, Philippines Virtual Staffing Solutions OPC Full timeWe're looking for a Team Leader to oversee a team of agents, ensuring performance meets key KPIs such as AHT, CSAT/NPS, QA, conversion, and adherence. The role involves monitoring metrics, coaching team members, handling escalations, and driving continuous improvement to meet operational goals.Key ResponsibilitiesMonitor daily, weekly, and monthly agent...
-
Team Leader
2 weeks ago
Cebu City, Central Visayas, Philippines J. PLAZO STAFFING CORP. Full timeJob Description:The Team Leader ensures daily operations run smoothly across all channels, reacts fast to change, drives performance through coaching and data, and takes full ownership of results — always with the customer and the team's growth in focus.Specific AccountabilitiesAccountability A: Drive Operations and Performance 40%Maintain a helicopter...
-
Cebu City, Central Visayas, Philippines Infinnum Inc. Full timeABOUT THE COMPANYInfinnum Inc.is a trusted finance and business consultancy firm committed to driving the success of medium to large-scale family businesses across the Philippines. We offer a comprehensive suite of services that fuel growth, streamline operations, and ensure full regulatory compliance. Our expertise includes financial reporting, planning and...