Senior Team Leader

2 weeks ago

Cebu City, Central Visayas, Philippines SSG Full time ₱40,000 - ₱60,000 per year

Are you a born motivator with a knack for turning goals into wins? We're on the lookout for a Senior Team Leader to take charge of our high-performing Inbound Sales Team. In this role, you'll be the driving force behind your team's success — guiding Sales Representatives, sharpening their skills, and ensuring every call turns into a closed deal.

If you're passionate about sales excellence, coaching people, and smashing targets, this is your chance to lead with impact and grow in a dynamic, fast-paced environment.

KEY RESPONSIBILTIES

  • Lead, inspire, and empower a team of Sales Representatives to exceed sales targets.
  • Monitor daily performance and identify opportunities to improve conversion rates and customer satisfaction.
  • Conduct regular coaching sessions, feedback huddles, and performance reviews to develop your team.
  • Analyze sales data and call trends to craft strategies that boost results.
  • Collaborate with Quality, Operations, and Training teams to ensure top-notch service delivery.
  • Handle escalations and guide your team through complex or high-value sales calls.
  • Keep up-to-date with product knowledge, promos, and best-selling techniques.
  • Track and report team performance to management, highlighting wins and next steps for growth.

QUALIFICATIONS

  • At least 1–2 years of experience as a Team Leader in BPO industry (preferably sales campaign)
  • Proven success in driving sales performance and achieving team targets.
  • Excellent communication, leadership, and motivational skills.
  • Strong analytical mindset with the ability to spot trends and create action plans.

  • Adaptable, results-driven, and confident in a fast-paced, target-driven setting.

  • Willing to work on shifting schedules depending on business needs.

Why Join Us?

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

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