Team Leader

Testimony Video:

Job Description - Team Leader - Property Management

About the Role:

As a Property Management Team Leader (Management Level), you will be responsible for the work quality and efficiency of a group of Assistant Property Managers, supporting them with your real estate and property management expertise as well as group and one-on-one-led training.

You will interact on a daily/weekly/monthly basis with Senior Management regarding the performance of your team members as well as potential opportunities to grow our relationship with the client.

Who is this role a fit for?

We are looking for someone strong technically but also has soft skills including being driven, proactive, detail-oriented, calm under pressure, and an empathetic leader who can rally a team behind a common goal.

Ideal Qualifications:

• 5 years in a real estate or property management role using property management software (Appfolio, Buildium, Yardi, Rent Manager, etc.)
• Experience completing both Tenant & Maintenance Coordination as well as leasing-oriented tasks.

• 1-2 years in a leadership role with added responsibilities reporting to management

• Sense of ownership and pride in your performance and its impact on the company's success

• Able to work and make decisions with minimal supervision
• Great interpersonal and communication skills
• Team player, driven, proactive, detail-oriented, calm under pressure, empathetic

Primarily Responsibilities:

• Responsible for managing work quality and efficiency for a portfolio of U.S Based Real Estate Investment and Property Management Clients and their assigned Team members.
• Review timely log-in and log-out on time tracking app as well as timely submission of end of shift reports.  Review end of shift reports for accuracy, work volume, capacity to complete more tasks, and coordination between team members if there are multiple virtual assistants working on the same team.
• Serve as the point person for team members to ask questions about both work and personal-related issues.
• Mentor team members and review work as needed.
• Oversee onboarding and training of new team members and other staff as required.
• Provides ongoing training to the department. Develop training materials and various forms.
• Maintain monthly cadences for clients and prepare monthly team member productivity reports for management, and other reports, as needed.
• Coordinate updates, write procedures, and develop templates as needed.
• Exercise authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls following the Company's Risk Appetite. Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Complete other related duties as assigned.
• Record client-related training with assigned team members.  Develop client-specific training material for each client.

Ultimately, as the Team Leader, you should lead by setting a good example, engaging the team to achieve goals, ensuring smooth team operations, and pushing the team towards meeting our KPIs.

Compensation Package:

Schedule: Weekdays (Monday-Friday)

Shift : 8: 00 AM - 5:00 PM EST

Competitive Salary

10 Paid Time Off

6 Paid Holidays (Philippines)

HMO after 6 months