Team Leader

10 hours ago

Cebu City, Central Visayas, Philippines XtendOps Full time ₱1,200,000 - ₱2,400,000 per year

We are seeking a results-driven and people-focused 
Team Leader
 to manage a team supporting a 
Legal Intake / Law Firm account
 in a BPO environment. The Team Leader will oversee daily operations, ensure service quality, and coach the team to deliver accurate intakes and exceptional client support. A background in 
legal intake or law firm support
 is preferred, particularly in environments where agents assess case eligibility, gather client information, and guide prospects through the intake experience.

Experience in 
sales or consultative client conversations
 is a strong advantage, as the role may include handling conversion targets and guiding the team in persuasive intake strategies.

Key Responsibilities

  • Lead, coach, and motivate a team of legal intake specialists to meet performance metrics including accuracy, compliance, conversion/qualification rates, and customer satisfaction.
  • Oversee adherence to legal intake workflows, documentation standards, and client confidentiality guidelines.
  • Conduct regular performance discussions, coaching sessions, and development planning.
  • Monitor daily operations such as call flow, queue management, schedule adherence, and quality assurance.
  • Support agents in handling escalated or complex inquiries and case qualification scenarios.
  • Collaborate with client stakeholders to ensure alignment on processes, expectations, and account objectives.
  • Analyze performance trends and identify opportunities to enhance efficiency, conversion, and service outcomes.
  • Implement strategies to improve persuasive communication and client engagement where intake has sales or case conversion elements.
  • Ensure strict compliance with data privacy, ethical standards, and client-specific legal requirements.
  • Prepare and deliver operational performance reports for internal and client review.

Qualifications

  • Minimum 
    2–3 years
     experience as a 
    Team Leader or Supervisor
     in a BPO, contact center, or shared services environment.
  • Experience in Legal Intake, Law Firm Support, Legal BPO, or related operations is strongly preferred.
  • Experience in 
    sales, consultative support, or case conversion
     roles is 
    an advantage
    .
  • Strong ability to coach teams in handling sensitive client conversations and guiding prospects through structured intake or qualification workflows.
  • Excellent leadership, communication, and conflict-resolution skills.
  • Ability to manage performance in a high-paced environment while maintaining accuracy and professionalism.
  • Proficient in CRM, case management, or intake systems (e.g., Litify, Clio, Salesforce, HubSpot, Legal CRMs, etc.) is a plus.
  • Strong organizational, analytical, and time management abilities.

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines E-Solutions Full time ₱540,000 per year

    Location:1Nito Tower, CebuWork Set Up:Onsite | Full-time & ShiftingSalary:Up to Php 45,000Job Summary:We are looking for aTeam Leaderwith strong billing experience and at least2-4 years of leadershipbackground. This role requires effective communication with clients, providing daily performance reports, and coaching the team on successful sales pitch...

  • Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱420,000 - ₱540,000 per year

    Team Leader Onsite | Cebu CityQualifications:Open to college level candidates2 to 4 years of proven experience as a Team LeaderBackground in billing processes is requiredStrong client communication skillsSkilled in coaching effective sales pitch techniques and leading by example through experienceCompensation & Benefits:Salary range: ₱35,000 –...

  • Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time

    Qualifications:At least 2 years college completed or college graduateMust have at least 2 years experience as Team leaderAt least 2 years experience handling financial accountJob Type: Full-timePay: Up to Php53,000.00 per monthBenefits:Health insuranceLife insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeEducation:Bachelor's...

  • Team Leader

    10 hours ago

    Cebu City, Central Visayas, Philippines The Shire Philippines Full time ₱456,000 - ₱480,000 per year

    Qualifications:At least 2nd year College CompletedAt least 1 year experience as Team Leader handling Insurance or Healthcare accountHas BPO experienceAmenable to work onsiteJob Type: Full-timePay: Php37, Php40,000.00 per monthBenefits:Health insuranceLife insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeEducation:Bachelor's...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per year

    Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams,...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines XtendOps Full time ₱80,000 - ₱120,000 per year

    Job OverviewWe are seeking a results-driven and people-focused Team Leader to manage a team supporting a Legal Intake / Law Firm account in a BPO environment. The Team Leader will oversee daily operations, ensure service quality, and coach the team to deliver accurate intakes and exceptional client support. A background in legal intake or law firm support is...

  • Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱636,000 per year

    Qualifications:Bachelor's Degree or 2nd year college undergraduate completed. Financial Experience as a Team Leader or as an Agent. People ManagementJob Type: Full-timePay: Up to Php53,000.00 per monthBenefits:Paid trainingWork Location: In person

  • Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱360,000 - ₱540,000 per year

    Non-negotiables:- At least 2 years college levelNon nego - 2 years experience as a Team Leader in BPOJob Type: Full-timePay: Up to Php45,000.00 per monthAbility to commute/relocate:Cebu: Reliably commute or planning to relocate before starting work (Required)Experience:Team Lead: 2 years (Required)Financial Account: 1 year (Required)Work Location: In person

  • Team Leader

    9 hours ago

    Cebu City, Central Visayas, Philippines APEX MANNING, INC. Full time ₱900,000 - ₱1,200,000 per year

    APEX is looking for an experienced Team Leader to manage merchandising operations and coordinate deployment in Visayas. This role will be based in Cebu and will oversee manpower, merchandising execution, promotions, and reporting for multiple stores in the region.Key ResponsibilitiesManage manpower deployment to ensure 100% coordinator coverage within budget...

  • Team Leader

    11 hours ago

    Cebu City, Central Visayas, Philippines The Shire Philippines Full time ₱360,000 - ₱540,000 per year

    The Team Leader for the Travel Account will be responsible for supervising, coaching, and guiding a team of Customer Service Representatives (CSRs) handling travel-related services such as reservations, ticketing, itinerary changes, refunds, and customer inquiries. The role ensures operational excellence by monitoring performance, maintaining high customer...